Commercial Services Group (CSG) is one of the largest, local authority owned, trading organisations of its kind in the UK. One of the leading suppliers of products and services to the education and public sector, serving over 15k customers, in 85+ countries.Reporting to the Service Director, responsible for successfully leading Trading brands across CSG’s recruitment services.Ensuring the consistent delivery of commercial growth for the business, as well as developing and… Show more Commercial Services Group (CSG) is one of the largest, local authority owned, trading organisations of its kind in the UK. One of the leading suppliers of products and services to the education and public sector, serving over 15k customers, in 85+ countries.Reporting to the Service Director, responsible for successfully leading Trading brands across CSG’s recruitment services.Ensuring the consistent delivery of commercial growth for the business, as well as developing and managing teams responsible for mid and senior level specialist interim, permanent, and fixed-term recruitment across a variety of public sectors and disciplines. Implementing and designing first-class Customer Experience and Social Values strategies, through collaboration and innovation.• Responsible for the recruitment, management, motivation, and analysis of my team’s performance, ensuring every level and aspect of our delivery is of the highest level.• Initiated and elevated new business opportunities by implementing effective networking strategies, with HR professionals, and Director level partners.• Implemented personal development programmes to enhance staff capabilities and commercial growth.• Developed service procedures, policies and standards.• Established a nurturing environment where consultants can excel through encouragement and empowerment.• Controlling resources, managing budget, and utilising assets to achieve qualitative and quantitative targets. Show less

Reporting to the Head of Household Retail, as a member of the Customer Service Management Team. Leading various teams, and departments (sizes between 5-50) across 11 years of management. Ensuring successful delivery against KPI’s, through strong performance management, and strategic direction.• Recruited, developed, and managed teams/departments in multi-sited locations (front & back office, home working), such as Contact Centre, Learning & Development, Complaints and… Show more Reporting to the Head of Household Retail, as a member of the Customer Service Management Team. Leading various teams, and departments (sizes between 5-50) across 11 years of management. Ensuring successful delivery against KPI’s, through strong performance management, and strategic direction.• Recruited, developed, and managed teams/departments in multi-sited locations (front & back office, home working), such as Contact Centre, Learning & Development, Complaints and Resolution, Consumption Review, and Management Information.• Retained staff through strong leadership, hands-on approach, and driving an excellent culture of outstanding contribution.• Responsible for significant improvement of KPI’s and SLA’s, and reduction of complaints, through innovation, sharing best practice, and building a reputation for effectiveness and efficiency without compromising levels of service.• Built and managed lasting and positive relationships with internal and external stakeholders, through strong communication skills and a desire to continuously improve our business network.• Managed employee performance reviews, delivering development insights. Show less

• Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.• Conducted research into technology requirements of company systems and potential technological integrations to improve performance.• Monitored system performance using recognised and agreed criteria.• Consulted with users and management to formulate guiding principles.• Assessed processes, procedures and work practices for strengths and weaknesses.

• Maintained high suitability standards through diligent screening, interview and assessment processes.• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.• Established positive relationships with prospective candidates through networking and regular communications.• Developed strong understanding of client companies' values, work culture, and environment.• Implemented improved staff development initiatives for… Show more • Maintained high suitability standards through diligent screening, interview and assessment processes.• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.• Established positive relationships with prospective candidates through networking and regular communications.• Developed strong understanding of client companies' values, work culture, and environment.• Implemented improved staff development initiatives for maximised employee retention. Show less

• Managed a small team of Field and Media Sales staff, selling commercial advertising across Newspaper, Online, and Radio.• Coordinated and attended client meetings, effectively negotiating terms, handling objections, and closing sales to ensure optimum outcomes for all parties.• Performed account management duties from client prospecting to relationship management, ensuring consistent, first-class customer care.• Made sure contractual obligations were met ahead of agreed service… Show more • Managed a small team of Field and Media Sales staff, selling commercial advertising across Newspaper, Online, and Radio.• Coordinated and attended client meetings, effectively negotiating terms, handling objections, and closing sales to ensure optimum outcomes for all parties.• Performed account management duties from client prospecting to relationship management, ensuring consistent, first-class customer care.• Made sure contractual obligations were met ahead of agreed service delivery. Show less