Simon Capper Email & Phone Number

Belfast, Gb

Waltham Forest

Sustainable transport complimentary measures identification, assessment and implementation. Borough wide delivery of cycle parking infrastructure as well as public realm improvement and Parklet delivery oversight.

London, United Kingdom

Project manage the delivery of bespoke, large scale infrastructure projects along a network of cycle routes; overseeing the feasibility, design, construction, way finding and safety implications of schemes.Develop effective working relationships with Boroughs, local communities, developers, and the client through regular and accurate reporting, risk assessment, escalation and financial analysisComms and engagement through event planning and coordination of social media, face to face and online tools

Completed assessments of resource requirements for the event and marketed all volunteer vacancies Managed the end to end HR process including training and pastoral care of multinational volunteers.Coordinated the administration, database and management of staffing between departments. Liaised with external voluntary organisations.Completed Site and logistical planning, risk assessment and coordination.

Provided inbound customer service through voice, email, web chat and social media.Managed customer expectations whilst monitoring and reporting enquiry trends.

Created and edited marketing material, product manuals and meeting minutes.Planned and designed a support structure to disseminate information to multiple departments.Monitored incoming workflows and adjusted support if necessary.Introduced feedback and reflection sessions to accurately gage the success of various initiatives.