Simon Carr Email & Phone Number

Old Basing, GB

Basingstoke, England, United Kingdom

IT Manager of circa 100 engineers across ten EUC support teams located in UK, India, Poland and South Africa. I am responsible for providing 2nd & 3rd line IT support for circa 30,000 internal users across Capita. I am accountable for meeting our published SLA’s and delivering IT projects on time.

Basingstoke

IT Manager with circa 30 members of staff across three EUC support teams and Project Management Office. I am responsible for providing 2nd line IT support working to an ITIL framework for 5000+ users across approximately 30 sites in the UK and USA for Capita’s People Solutions division, as well as being responsible for delivering Capita Group CIO sponsored.

Basingstoke

IT Manager responsible for 25 members of staff across three support teams, Service Desk, Desktop and Infrastructure. I am accountable for each support team meeting our agreed SLA’s and running the WPS IT monthly leadership meetings. I also work closely with our Project Management Office to ensure our projects are correctly resourced and are completed.

Basingstoke

IT Infrastructure Manager with a team of seven Infrastructure engineers and one SharePoint specialist. I was responsible with ensuring our SLA’s were always met working closely with our Service Manager and all Infrastructure related project work was correctly resourced and were completed within agreed timescales.

Basingstoke

My role as Team leader included continuing to work as an Infrastructure engineer as well as providing increased support for my Infrastructure manager, deputising for him while he is on annual leave or away from the office. I have also assisted in recruiting new staff and helped in sharing some of the more difficult internal team management decisions. I.

Basingstoke

My role in the Workplace Services IT Infrastructure Team was to provide Infrastructure support for all applicable business units at a variety of locations in the Workplace Service division. This included meeting a strict service level agreement and following ITIL guidelines. I was required to work with all other WPS IT teams supporting them and often.

Basingstoke, Hampshire

This role developed over ten years into primarily an Infrastructure Support & Administration role. I have been work stream lead on large IT projects, completing technical project plans whilst liaising with project managers and project sponsors. I am responsible for IT changes and smaller implementation projects alongside BAU support.Key.

Basingstoke, Hampshire

This role began with providing Application and Database Support for the DUET for Windows Payroll Service for 3rd party customers. This required a combination of good DBA\Applications Support knowledge and a consistent high standard of customer service. Keeping change control documentation and meeting SLA’s was essential. The majority of work was completed.

Basingstoke, Hampshire

Providing IT support for the European Head Office staff including supporting & maintaining all Server\Infrastructure related hardware & software, including Windows NT, Netware, and all networking equipment.Key ResponsibilitiesDesktop SupportPC and Laptop buildsInfrastructure Support and MaintenanceAS/400 Report AdministrationLotus ccMail Server Admin and.

Swansea, United Kingdom

Providing IT support for the Swansea Office staff including supporting Infrastructure related hardware & software, including Windows NT, NetwareKey ResponsibilitiesDesktop SupportPC and Laptop buildsInfrastructure Support and MaintenanceAS/400 Basic Support including backupsToken Ring Networking SupportPrinter MaintenanceHardware & Software purchasing

Gorseinon, Swansea

IT Support for four College sites accommodating 1800 studentsEvening IT Support for Adult Learning classesNovell 3.12 Servers, Windows NT 3.51 servers, Windows 3.11 & 98. Networking Infrastructure

Accelerated It Modern Apprenticeship, Use And Support Of Information Technology

Worked as IT Support while attaining NVQ Level III Use and Support of Information Technology

A-Level Computing & Electronics

Education record

Activities and Societies: Member of the school Basketball team