Key Projects:– E-Mortgage Appointment and Application Webpage: Led the development and implementation, enhancing user convenience and operational efficiency.– Promoter Score (tNPS) Implementation: Spearheaded integration into online and mobile banking, improving service quality and customer satisfaction.Achievements:– Improved digital banking functionality through detailed business analysis, increasing user satisfaction by 20%.– Enhanced stakeholder communication, aligning project objectives and reducing miscommunication by 30%.– Successfully managed UAT processes, ensuring user-friendly solutions and reducing defects by 25%.– Provided user support and training, improving proficiency with new functionalities and reducing support tickets by 15%.– Led key projects, significantly boosting functionality and user experience, resulting in a 15% increase in online banking adoption.– Coordinated with cross-functional teams, delivering projects on time and within budget, contributing to a 10% increase in team efficiency.– Implemented customer feedback mechanisms, which improved service response times by 20%.

Key Projects:– Part Model Number Assignation (PMNA) System: Led the project for an online registration and enquiry system for new products, ensuring accurate information flow and efficient processing.– System Enhancements: Conducted system enhancements using Azure Boards, including backlog creation and bug tracking, to improve system functionalities.– Daily System and User Support: Provided ongoing support to ensure smooth operations and resolve issues promptly.Achievements:– Managed the PMNA system, overseeing daily user support and maintenance, resulting in a 30% reduction in registration time and improved operational efficiency.– Supported the Teamcenter (PLM) system, enhancing system functionalities and providing daily user support and maintenance, contributing to a 20% increase in productivity.– Enhanced document management processes, ensuring compliance with ISO standards and improving document retrieval efficiency by 25%.– Conducted regular document audits and supported training management, maintaining accuracy and consistency in documentation.

Business Development (energy storage system)

Information System Design (Process Control and Operations Management)