Project Manager
CurrentDelivering professional and user-friendly project management introduction to existing and new customers to deliveringexcellent rapport from start to end.● Spotting early escalation requirements and anchoring expectations through the move journey.● Utilizing effective and pro -efficient system usage to complete relevant jobs and delivering customersatisfaction journeys.● Achieving and meeting KPI stats through delivering exceptional service and bringing a smooth and warm… Show more Delivering professional and user-friendly project management introduction to existing and new customers to deliveringexcellent rapport from start to end.● Spotting early escalation requirements and anchoring expectations through the move journey.● Utilizing effective and pro -efficient system usage to complete relevant jobs and delivering customersatisfaction journeys.● Achieving and meeting KPI stats through delivering exceptional service and bringing a smooth and warm BTjourney through their move.● Progressive escalating delays throughout and ensuring distressed customers are informed.● Regularly up-skilling and enhancing product knowledge to deliver the right tailored product recommendation.● Escalating customer's complaint through compliant guidance procedures and professionally delivering underpressurized circumstances.● Channeling through supplier escalation pathways/process journeys in progressing orders and anchoringexpectations through the order journey.● Utilizing Internal billing systems to oversee billing processes in order to ensure accurate and timely invoicing.● Utilizing Salesforce System in following up / chasing and closing sales leads. Also responding to cases assignedby internal stakeholders / members.● Data Analyzing trends via monitoring , reporting and utilizing business improvement channels and proposingpotential changes / process implementations for Business continuous improvement purposes.● Software and computing troubleshooting.● Individual Sales revenue generated - 2023: £448,932.58, 2022: £381,082.26 and 2021: £278,224.92 Show less
