Simon Cheng Email & Phone Number

London, Gb

London, England, United Kingdom

Collaborated closely with the Global Sales Team to facilitate the entire technical sales process. Role involves comprehending, documenting, and interpreting customer requirements, crafting tailored solutions to meet their needs, and serving as the primary technical liaison throughout the sales cycle.Key responsibilities:- Partnered directly with prominent brands and media companies, addressing their data challenges and providing innovative solutions.- Conducted thorough demonstrations of Lotame product capabilities, showcasing its features and benefits to prospects and clients.- Supported the RFx/DPQ processes by delivering comprehensive responses to technical requirements, ensuring alignment with customer expectations.- Responsible for sourcing a third-party platform to meet our needs for automating and streamlining the RFx/DPQ processes.- Collected and analysed customer feedback, leveraging insights to contribute to product development and drive continuous improvement.- Actively participated in shaping the product roadmap by providing valuable feature and functionality feedback to Product and Engineering teams.- Stayed abreast of the product roadmap, incorporating the latest developments into customer solutions to ensure relevance and alignment with evolving business needs.

London, England, United Kingdom

Fostered and maintained trust-based relationships with a portfolio of key clients, many of whom were our top-tier VIPs. Played a pivotal role in seamlessly integrating new clients, overseeing the entire process from defining business requirements to technical briefings, product deployment specifications, acceptance validation, and project management for product delivery.Key Responsibilities:- Served as the dedicated technology and product advocate for clients, educating them on optimal utilisation of our products and ensuring a comprehensive understanding of our offerings.- Led the monitoring of crucial technical and business metrics, providing insightful analytics to both clients and internal stakeholders to drive informed decision-making.- Collaborated closely with cross-functional teams, including Business Development, Product, and Operations, contributing to discussions on quarterly roadmaps, releases, feature requests, and the full suite of AdsWizz solutions.- Actively engaged with clients, particularly during quarterly roadmaps and releases, to address their evolving needs and align AdsWizz's offerings with market demands.- Ensured effective communication and coordination between internal teams and clients to enhance overall client satisfaction and product performance.

London, England, United Kingdom

Led new client integrations and pre-sales consultation, ensuring optimal technical set-up and implementation of Criteo’s products. Conducted comprehensive testing and troubleshooting of JavaScript tags, products, and features, providing actionable feedback. Facilitated effective communication between internal teams and external stakeholders, educating clients on Criteo's role as a DSP and its presence in exchanges.Key Responsibilities:- Engaged in discussions, planning, and management of technical set-ups for Criteo's products during new client integrations.- Conducted testing and troubleshooting of JavaScript tags, products, or features, providing valuable feedback.- Ensured effective communication between internal and external stakeholders, educating clients on Criteo’s role as a DSP in the adtech industry.- Reviewed campaign performance within a portfolio of key accounts, closely collaborating with the commercial team.- Utilised analytical and technical skills to troubleshoot live campaigns, improving overall performance and client satisfaction.- Collaborated with commercial teams to grasp clients’ business objectives and develop tailored solutions.- Maintained a deep understanding of new products or features from both technical and commercial perspectives.- Provided training and guidance to team members, establishing a reputation as the go-to person.- Identified and reported bugs, working closely with the Escalation and R&D teams for prompt resolution.- Demonstrated leadership within the team, occasionally shadowing the team lead.

London, England, United Kingdom

Undertook key responsibilities aimed at optimising client integration and enhancing data feed quality.Key Responsibilities:- Evaluated prospective client websites for crawling and integration, ensuring seamless onboarding.- Collaborated in the development of custom data feeds, adhering to specifications and working with technical teams to enhance feed quality.- Implemented a rigorous checklist of activities to ensure a smooth hand-off for integration to the engineering team in San Francisco.- Cultivated strong relationships with clients, affiliate network Account Managers in Europe, and the engineering team.- Significantly reduced the time required to address technical queries between clients and the engineering team.- Assumed responsibility for increasing client revenue while mitigating bugs, tracking issues, and removing barriers to optimal performance.

London, England, United Kingdom

- Worked closely with clients to integrate Kelkoo’s products onto their website- Maintained existing integrations using in-house tools for Shopping and Travel clients- Implemented new affiliate partnerships using the Kelkoo API- Looked after the UK, US, Brazil, Germany, and Canada markets and occasionally managed the integration for all nine European countries- Heavy emphasis on ensuring the categorisation of client products is accurate- Constantly involved in projects to help improve team and company performance

London, England, United Kingdom

- General website administration on www.goldjobs.com and www.silverjobs.co.uk including uploading job adverts- Created and distributed the monthly e-newsletter- Participated in developing the new company website such as testing and analysis- Responsible for the company’s Google AdWords campaign- Assisted in marketing activities and liaison with clients and candidates- Personally recruited and trained the my replacement prior to my departure- Analysed and inputted sensitive documents into databases accurately- Routine bookkeeping- Generated statistical reports at the end of the week for the Directors and stakeholders

Postgraduate Diploma, Computing And Information System, Distinction

Bsc, Business Information Technology