Responsibilities: - Focus point of contact for complaints and escalations.- Directing and supervising a pool of resources (15-20 team members).- Creating and supporting KPIs & status reporting.- Planning, coordinating and scheduling of resources.- Mentoring team member to attain highest performances.- Implementing new processes, quality assurance documentation & document control. - Providing training and support to staff members. - Implemented Delivery booking system using advance Excel Micro.

Managed Infrastructure projects such as server/desktop commissioning/decommissioning, Voice and Data communication, Help/Service desks relocation and Circuit commissioning/decommissioning from start to end; involving project sizing, resources engagement, budgeting, procurement, project scoping, monitoring, execution and closing.

Managed infrastructure project from start to end; involving project sizing, resources engagement, budgeting, procurement, project scoping, monitoring, execution and closing. Worked as team lead; which comprises of experience project managers and project support staff.