Simon Cook Email & Phone Number

Northampton, England, United Kingdom

Northampton, United Kingdom

Northampton, United Kingdom

To work within a small team providing business and technical support and consultancy for group wide chip related projects and initiatives.To manage chip related change initiatives from design, through build, testing and implementation, including deliverables from third party suppliers. To perform chip card (personalisation) testing to ensure cards are fit for purpose. To provide technical support for live chip related incidents. To monitor the technical performance of Barclaycard’s chip cards in the field.To drive down the volume of chip transaction failures, in liaison with GPA and the Payment Schemes (Chip Incident Management).Manage chip related change; contributing to project meetings, drafting project documentation, defining chip settings, compose and conduct testing and perform UAT.Liaise with Internal stakeholders to facilitate chip change.Liaise with and manage change with external suppliers including Gemalto, Oberthur Technologies together with maintaining relationships with third party processors [Tsys & First Data].Contribute to project planning and maintain own plans where appropriate.Ensure project risks and issues are managed in line with Barclays’ governance policies.Provide technical support for chip related projects and initiatives, in close liaison with our card suppliers.Gain familiarity with chip card standards including EMV, VIS 1.4 & VISA contactless, M/Chip, MasterCard contactless, to ensure advice to the business is up to date and Scheme compliant.Provide chip consultancy for relevant internal stakeholders: Including GRB Technology, UKCE, UKRB, UKP, GPA, GCM, BSP etc.Using multiple chip test tools to create test profiles to enable full functionality testing to be completed inline with product requirements and industry standards.Manage individual chip transaction failure incidents in the field, to ensure solutions are implemented and tested in a timely manner.

Northampton, United Kingdom

To provide accreditation analysis of all devices that communicates with Barclaycard Business authorisation and settlement systems. To ensure the provision of reliable and stable products to our customers. This involves:• Providing first class technical support working in accordance with relevant APACS and EMV industry standards.• Executing tests and recording results.• Carry out formal onsite testing of Chip & PIN solutions to prove the proposed live solution.• Liaison with third party suppliers/developers, Merchants and internally to ensure the provision of reliable and stable products.• Contact point to provide technical and specialist support.• Monitor merchants going live to ensure their live system does not have any issues not seen in testing. • Manage the resolution of any live issues identified immediately after going live.

Letchworth

• Providing IT support to UK and Ireland McDonalds Stores• Troubleshooting with McDonalds stores over the phone• Fault finding and troubleshooting via a remote connection• Supporting all McDonalds Hardware such as till units, Back office computers, Receipt printers, Kitchen Screens and printers, Hand held order takers, Card Readers, Customer Order displays, Back office printers, Router and switches, Time recorders.• Supporting all McDonalds software such as Windows XP, Newpos 6.1/3.5 (Till software), RDS, IBM cashless and contactless software for Card Readers, Cams/HRAT (Shift and training Scheduling software).• Maintaining high quality customer support consistently for each case.

East Finchley

• Developing product routing for McDonalds 4 Olympic sites.• Testing and Supporting McDonalds 4 Olympic sites during the Olympics and Paralympics.• Testing New Hardware such as new EPOS devices and printers etc.• Testing new Software changes.• Developing fixes for new hardware and software issues.• Testing hot fixes on test kits before deploying them to McDonalds Store’s.• Deploying Software upgrades to Stores remotely.• Visiting Stores to fix ongoing issues that cannot be resolved remotely. • Visiting stores to demonstrate new software changes to store setups. • Consistently on hand to support colleagues in completing additional.• Using logs to troubleshoot issues to find the cause of the problem and then developing a fix for the issue.

Luton, United Kingdom

• Restocking Shelves.• Aiding Customers with goods they are looking for.• Rotating Stock on shelves• Greeting Customers.

Bachelor’S Degree, Bachelor Of Science Computer Networking, 2.2

Managing Networks, Mobile Network Planning and Design, System Administration, Wireless Networking and Applications, IT Project Management

Foundation Degree, Computer Systems Networking And Telecommunications

Project Methodology, Advanced Routing, Commercial Workstation, Intermediate Routing and Switching, Commercial Server, Multilayer.