Simon Cooper Email & Phone Number

Kingston Upon Hull, Gb

North East, England, United Kingdom

Kingston Upon Hull, England, United Kingdom

Managing a team of 6 into achieving strict sales goals by increasing conversion.Supporting the team through a personal sales contribution and coaching and development of sales and customer experience techniques.Analysis of sales products and make commercial decisions to store layout and placement to increase product revenue.Support for Regional management in recruitment, KPI analysis and multiple store support.Running the region of 22 stores in the absence of the Regional Manager. Updating stores on KPI results and key messages, being a point of contact for support and challenging performance.Conducting monthly quality conversations with the team to support ongoing development and drive improvement in performance.Uphold company policies and ensured key business visions were communicated and delivered by all team members.Key AchievementsImproved store performance from before I started to a consistency of achieving target regularly.Store consistently in top 5 of 22 stores on the Region for turnover and % vs Target.£4.5million turnover store with 2 team members hitting £1million in turnover last year.NPS score of 91% with Response Rate of 25%.All 6 team members hitting individual targets on multiple months.Motivational and critical support for the store and the Region.

Hull, United Kingdom

Managing an established team of 7 and bringing them up to company expectations and standards.Coaching the team to achieve various KPIs and developing the team and the management team to assist in team development.Meeting with brands on a regular basis to uphold relationships with stakeholdersCascade and support the team in driving new visions and new concepts including driving the competency frameworks.Driving sales in key areas and overseeing the rest of the team’s areas of responsibilities and encouraging their accountability for their performance in line with competency frameworks in one to ones and on spot coaching.Managing customer relationships and hosting appointments in order to create a luxury buying experience for all of our clients.Analyse Data from various mediums to create strong business plans and create plans with the team on how to create new business and drive footfall.Responsibility for the store’s talent resourcing as well as supporting other stores in their interviewing process.Key AchievementsTaking the store to over 103% of target for 2 years running and achieving a turnover in excess of £1.4million.3rd highest profitable store on the company.Store achieving a year end NPS score of 94.9% with a response rate of over 13%.Supported and drove the team to having 6/7 team members hitting their year-end target.Record breaking figures for the store for both jewellery and our leading watch brand in FY2022.Lowest performing store team member improved to 2nd with my support.On behalf of the Regional Manager, I drove and supported Web-assisted sales to the highest area on the company for the last 4 years.Achieved the highest level on the area for Existing client sales over New clients.One of the Top 5 stores for staff retention on the company with 0 leavers for 4 years of my tenure.Supported 3 challenged stores.Ran the Area communications and motivational updates on behalf of the Area Manager with outstanding NSM feedback.

Hull, United Kingdom

Being responsible for the store day to day running including task allocation, driving sales and stock management.Team management of 10 members of the team through training and coaching on a one to one and team basis.Attended training including 'Train the Trainer' and a 'Management Development Program'.Store visits to Pandora concessions in multi-brand stores to assist and help align the brand franchise.KPI management through driving sales in key areas and base training on the areas of focus.Customer Service & mystery shopper development through regular observation of all staff members and base one to one and team training on areas required.Conducting one to ones and assist staff progression through development plans. Key AchievementsAchieved turnover in excess of £1.5 million.Started as a sales advisor and progressed to supervisor.Consistently performing store always hitting targets set.Kept store on budget for controllable profit targets.

Bachelor’S Degree, Physical Geography, 2.1

Education record