Simon Cooper Email & Phone Number

Newcastle-upon-Tyne, England, United Kingdom

• Provide remote & onsite technical support
• Daily management of Customer Relationship Management system
• Keep the customer regularly updated with issue resolution progress
• Work in collaboration with colleagues on major incident recovery
• Proactively identify potential problems and issues on customer sites
• Identify opportunities to implement improved solutions

Newcastle Upon Tyne, England, United Kingdom

- Responsible for the maintenance and support of all computer equipment (internal demo equipment, desktops, laptops, mobile phones and cash registers, etc.)- Troubleshooting system and network problems through diagnosing and resolving both hardware and software defaults, replacing parts when required as well as tested so as to enhance network traffic.

Durham, England, United Kingdom

Oversee the operation of shipment sorting, Identify shipments that have been dwelling on-site for a period of time in accordance with service-level agreements. Organise and communicate for all of the identified shipments to be re-processed in a timely manner to provide the team with the necessary KPI's in relation to customer service. Performed audits.

Durham, England, United Kingdom

Handling financial & personal client data and creating new customer records, scanning client documents onto the Database Management System (DBMS), verification of client data to a high accuracy, maintaining a target of 100 Data verified applications per hour.Handling queries on the Database Management System and communicating & co-ordinating with the.

Seaham, England, United Kingdom

Prepared detailed drawings for Manufacturing, Project Management and Quantity Surveying in accordance with industry standards, assisted the Procurement department in raising material requisitions and Co-ordinating with Project managers & helped the company to achieve ISO 9001 accreditation by designing and maintaining a secure document archival system.