Simon Cooper Email & Phone Number

Newcastle-Upon-Tyne, England, United Kingdom

•Provide remote & onsite technical support•Daily management of Customer Relationship Management system•Keep the customer regularly updated with issue resolution progress•Work in collaboration with colleagues on major incident recovery•Proactively identify potential problems and issues on customer sites•Identify opportunities to implement improved solutions•Share technical knowledge and contribute articles tothe knowledgebase•Complete research, testing, and development on imminent technologies•Project delivery

Newcastle Upon Tyne, England, United Kingdom

- Responsible for the maintenance and support of all computer equipment (internal demo equipment, desktops, laptops, mobile phones and cash registers, etc.)- Troubleshooting system and network problems through diagnosing and resolving both hardware and software defaults, replacing parts when required as well as tested so as to enhance network traffic, security and stability- Performing routine technical support on point-of-sale software, hardware and robotics in addition to installing, configuring and troubleshooting POS systems- Onboarded customers and set up new users’ accounts and profiles and dealt with password and login issues as well as providing system overview training- Monitor and installed updates remotely including performed POS function sweeps before production releases- Perform functional testing; interpreted and analysed test results in order to troubleshoot any system errors- Prioritise and manage many open cases and assigned tickets at one time, rapidly establish a good working relationship with customers and other professionals.

Durham, England, United Kingdom

Oversee the operation of shipment sorting, Identify shipments that have been dwelling on-site for a period of time in accordance with service-level agreements. Organise and communicate for all of the identified shipments to be re-processed in a timely manner to provide the team with the necessary KPI's in relation to customer service. Performed audits throughout the shift to ensure that every shipment that left the building was heading for the correct depot. Any issues that I identified through the audits would be escalated to management so that they could be promptly resolved.Provided Quality Assurance by solving issues created in error from my colleagues. I would seek to provide any feedback to my colleagues and escalate a request to my manager if I thought that further training was required. Guided new and lesser experienced associates through the processes required to provide efficient and effective teamwork.Maintained excellent Health and Safety awareness in a high risk environment, effectively organised and prioritised certain processes to provide an efficient solution to the tasks undertaken & maintained strong work ethic in a fast paced, target driven environment

Durham, England, United Kingdom

Handling financial & personal client data and creating new customer records, scanning client documents onto the Database Management System (DBMS), verification of client data to a high accuracy, maintaining a target of 100 Data verified applications per hour.Handling queries on the Database Management System and communicating & co-ordinating with the requester to solve a multitude of Database queries. Handling of time sensitive applications, with an SLA that states a 15 minute turnaround for all high priority applications. Employee of the month – for 3 consecutive months

Seaham, England, United Kingdom

Prepared detailed drawings for Manufacturing, Project Management and Quantity Surveying in accordance with industry standards, assisted the Procurement department in raising material requisitions and Co-ordinating with Project managers & helped the company to achieve ISO 9001 accreditation by designing and maintaining a secure document archival system.