Simon Crow work email
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Simon Crow personal email
• Service Delivery & Continuous Improvement• Change and Project Management• Call Centre Operational Management• Production Management, MRP• Customer Service & Corporate Account Management• B2B and B2C Liaison• Operations & Business Development• Staff Management – Training and Educational Development, Review and Assessment, Team Building, Interviewing and Recruitment • Business Systems Development & Administration• ISO9000 & ISO22000 Implementation - Risk Assessment - Health & Safety Policy• IT – Contact Centre Telephony & Technology, Network Build & Administration, IP,DHCP, WEP and WPA, SQL, HTML & DHTML, MS Office Suite including Advanced Excel, PC Build & Upgrade, Technical Support, Website and Intranet build and development, • Presentation and Reporting to Board and ClientsSpecialties: Service Delivery, ITIL, LEAN, Continuous ImprovementStaff ManagementCall Centre, Service Desk Support
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Customer Operations ManagerActive Fm Dec 2021 - Oct 2023Reading, England, United KingdomResponsible for managing day-to-day activities that impact all areas of customer service delivery. Active provide commercial property design, move and refit services as well as Facilities Management services. Duties included: customer care and co-ordination across operational projects. Liaising with all stakeholders, recruiting and training new members of staff. KPI reporting to senior management teams. Setting and reviewing budgets and managing cost.
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Customer ManagerCapital Plant Solutions (Gb) Ltd Jul 2019 - Dec 2021Welwyn, England, United KingdomCustomer service and operations support for small company specialising in plant machinery sales, repair and hire. Ensuring high levels of customer care, coordinating service response times and administrative support. -
Inside Sales CoordinatorMettler Toledo Safeline X-Ray Ltd Sep 2016 - Jul 2019Royston, England, United KingdomWorking with worldwide clients to ensure timely delivery and effective logistics of bespoke X-Ray Equipment within the Food Inspection industry. Creation and maintenance of all departmental reporting and monitoring. Creation and delivery of processing training materials for internal and International audience including China, Germany and Netherlands. SAP Power User within department. Liaison and coordination of international transport. Responsible for market communication including leading weekly update meetings. Deputising for manager where needed.
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Customer Operations ManagerActive Fm Ltd Dec 2014 - Jul 2016Reading, United KingdomManaging all aspects of back office customer interaction for this office relocation design and build company.
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Customer Operations ManagerCambridge Water Plc Jun 2009 - Sep 2014Cambridge, United Kingdom -
Customer Services ManagerCambridge Water Company Jun 2009 - May 2012
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Service Delivery ManagerHerbert Retail Feb 2006 - Mar 2009Responsible for Service Delivery to blue-chip retail clients such as Tesco, Morrisons and The Co-operative Group. This requires a high level of attention to exacting SLA’s, stock procurement, production, process introduction, change management, project management and staff development. Proficient in IT systems, reporting and dealing with clients and senior management at all levels – my role involves translating client driven business requirements into successful deliverables by technical staff. -
Call Centre ManagerActivity Superstore Aug 2003 - Feb 2006Management responsibility for call centre operations, logistics team and IT operations. Call centre delivers 120,000 experience days annually for clients including Boots, Argos, WH Smith as well as direct sales. Senior member of management team involved in all aspects of strategic and tactical corporate planning.
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It & Customer Services ManagerScorpio Media Marketing Ltd Mar 2000 - Mar 2002Responsible for handling all aspects of Customer Services, sales lead generation and staff management. Also development and implementation of all aspects of IT infrastructure within a Business Machines company servicing corporate clients including Accenture and American Express.
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Call Centre Operations ManagerTelxtra Ltd Sep 1997 - Feb 2000Day to day management and development of a 35 seat Call Centre providing CRM, technical and telecommunication solutions to a variety of corporate clients including Sony and Coca-Cola. Staff management including: recruitment, appraisals and development. IT Infrastructure management including operational systems, script development and intranet solutions. Business development including: presentations to board level, logistical and technical advice and pre-sales presentations to clients.
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Sales ManagerPositive Associates Ltd Apr 1994 - Aug 1997Day to day management and development of a Telesales target-driven team offering financial legal advice to the general public.
Simon Crow Skills
Simon Crow Education Details
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The Broxbourne School
Frequently Asked Questions about Simon Crow
What is Simon Crow's role at the current company?
Simon Crow's current role is Seeking new opportunities.
What is Simon Crow's email address?
Simon Crow's email address is sc****@****ail.com
What schools did Simon Crow attend?
Simon Crow attended University Of Hertfordshire, The Broxbourne School.
What skills is Simon Crow known for?
Simon Crow has skills like Service Delivery, Itil, Change Management, Crm, Resource Management, Management, Customer Service, Telecommunications, Business Strategy, Performance Management, Project Management, Strategy.
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Simon Crow
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