Simon Crow Email & Phone Number

Reading, England, United Kingdom

Responsible for managing day-to-day activities that impact all areas of customer service delivery. Active provide commercial property design, move and refit services as well as Facilities Management services. Duties included: customer care and co-ordination across operational projects. Liaising with all stakeholders, recruiting and training new members of staff. KPI reporting to senior management teams. Setting and reviewing budgets and managing cost.

Welwyn, England, United Kingdom

Customer service and operations support for small company specialising in plant machinery sales, repair and hire. Ensuring high levels of customer care, coordinating service response times and administrative support.

Royston, England, United Kingdom

Working with worldwide clients to ensure timely delivery and effective logistics of bespoke X-Ray Equipment within the Food Inspection industry. Creation and maintenance of all departmental reporting and monitoring. Creation and delivery of processing training materials for internal and International audience including China, Germany and Netherlands. SAP Power User within department. Liaison and coordination of international transport. Responsible for market communication including leading weekly update meetings. Deputising for manager where needed.

Reading, United Kingdom

Managing all aspects of back office customer interaction for this office relocation design and build company.

Cambridge, United Kingdom

Responsible for Service Delivery to blue-chip retail clients such as Tesco, Morrisons and The Co-operative Group. This requires a high level of attention to exacting SLA’s, stock procurement, production, process introduction, change management, project management and staff development. Proficient in IT systems, reporting and dealing with clients and senior management at all levels – my role involves translating client driven business requirements into successful deliverables by technical staff.

Management responsibility for call centre operations, logistics team and IT operations. Call centre delivers 120,000 experience days annually for clients including Boots, Argos, WH Smith as well as direct sales. Senior member of management team involved in all aspects of strategic and tactical corporate planning.

Responsible for handling all aspects of Customer Services, sales lead generation and staff management. Also development and implementation of all aspects of IT infrastructure within a Business Machines company servicing corporate clients including Accenture and American Express.

Day to day management and development of a 35 seat Call Centre providing CRM, technical and telecommunication solutions to a variety of corporate clients including Sony and Coca-Cola. Staff management including: recruitment, appraisals and development. IT Infrastructure management including operational systems, script development and intranet solutions. Business development including: presentations to board level, logistical and technical advice and pre-sales presentations to clients.

Day to day management and development of a Telesales target-driven team offering financial legal advice to the general public.

Education record

Education record