Simon Crow Email & Phone Number

London, United Kingdom

Infrastructure Service Operations Manager Responsible for delivery of lift and escalator maintenance, emergency repair and modernisation for major infrastructure clients.The service portfolio is in excess of 250 safety critical units in a reliability focused environment for London Underground, Tube Lines, Network Rail (London Units) and Docklands Light Railway.Responsibilities include :• Customer Satisfaction• Safety, end user and staff• Functional and disciplinary leadership of the team• Personnel development• Business development • Contract compliance and Key Performance Indicator delivery • Budget planning and control• Sales volume and margins• Quality and Environmental compliance • Delivery of whole life cost contracts for maintenance and modernisation• Statistical analysis, planning and maintenance strategies • Fault reduction • Emergency fault response provision 24/7 365 days per year.• Material and stock management.

Leadership of the Maintenance Supervisors, Maintenance and call out teamsCustomer communicationContract performance and reporting

Service Supervision and direction of Lift and Escalator Call and repair teams on London UndergroundProject management of upgrade works to 34 hydraulic lifts on the Jubilee Line Extension

Htec National Certificate In Mechanical And Production Engineering, Mechanical Engineering

Btec National Certificate In Mechanical And Production Engineering, Mechanical Engineering

Education record