I am an Infrastructure and Operations manager with a diverse background across MSPs, shared services and internal IT. As a technology leader, I’m pragmatic and influential, delivering in day to day operations while implementing robust technology strategies and standards. I actively leverage continuous improvement and automation, and I’m experienced with small to large-scale technology transformations.As a people leader, I am personable and empathic. I leverage my coaching leadership style to motivate and lead in complex environments, building high performing and highly engaged teams.Driven by data, I bring a strong process thinking approach and capability in data analytics, visualisation and storytelling. I use this to identify key insights, inform decisions and quantify financial and operational improvementsPersonal Development (2022)- Certified Information Security Management - CISM (In progress)- ITIL v4 FoundationPROFESSIONAL SKILLSPeople Leadership & MentoringOrg. Change & Culture LeadershipData Analytics & Business InsightsCyber Security & Incident ManagementStrategy & Thought LeadershipBusiness Process MappingContinuous ImprovementITIL Service ManagementFinancial & Commercial AcumenVendor ManagementAsset Lifecycle & ManagementProject ManagementWorkplace Health & SafetyHR Legislation
Listed skills include Software Implementation, Pre Sales Technical Support, Windows Server 2003, Software Project Management, and 77 others.