Simon Dooley Email & Phone Number

The primary focus of this role is investigating and resolving complaints lodged against financial firms.Working across AFCA's Fast Track, Standard and Complex Banking and Finance streams, responsibilities include:- identifying the issues in a complainant and explaining and applying the relevant approaches- conducting telephone conciliation conferences- encouraging and facilitating negotiation between the parties to resolve the complaint- conducting a detailed… Show more The primary focus of this role is investigating and resolving complaints lodged against financial firms.Working across AFCA's Fast Track, Standard and Complex Banking and Finance streams, responsibilities include:- identifying the issues in a complainant and explaining and applying the relevant approaches- conducting telephone conciliation conferences- encouraging and facilitating negotiation between the parties to resolve the complaint- conducting a detailed investigation if the complaint cannot be resolved- providing a preliminary assessment of the complaint, verbally or in writing- preparing a draft determination and assisting the ombudsman with their investigation. Show less

Responsible for assessing whether complaints fall within AFCA's jurisdiction to investigate.Duties in this role included:- making an assessment of whether a complaint is within AFCA’s jurisdiction, based on AFCA’s Rules and Operational Guidelines- requesting and evaluating relevant information from parties where needed to make a decision- communicating my decision and the reasons for it to complainants and financial firms. This was done both verbally and in written form-… Show more Responsible for assessing whether complaints fall within AFCA's jurisdiction to investigate.Duties in this role included:- making an assessment of whether a complaint is within AFCA’s jurisdiction, based on AFCA’s Rules and Operational Guidelines- requesting and evaluating relevant information from parties where needed to make a decision- communicating my decision and the reasons for it to complainants and financial firms. This was done both verbally and in written form- providing Quality Assurance and guidance and advice to new starters in the team. Show less

Graduate Diploma Of Legal Practice

Bachelor Of Arts - Ba, Psychology

Bachelor Of Laws - Llb

Victorian Certificate Of Education