Simon Duffield work email
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Customer Support Manager for leading software company with more than 5 years’ experience managing engineers in a globally distributed environment supporting enterprise level, mission-critical applications.I have over 20+ years’ experience working with leading IT companies (Tower Technology, Tower Software, Hewlett Packard, Hewlett Packard Enterprise & Micro Focus) with a proven track record with high-volume caseloads including successfully meeting SLAs, solving problems, and ensuring quality communication/customer services.
Enable Technology
View- Website:
- enabletechnology.co.uk
- Employees:
- 7
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Service Desk ManagerEnable Technology Apr 2023 - PresentLondon, England, United Kingdom
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Service Desk Team LeaderGraphnet Health Jan 2022 - PresentMilton Keynes, England, United Kingdom -
Application Support ManagerHonda Finance Europe Plc Apr 2021 - Jan 2022 -
Census Team LeaderOffice Of National Statistics Feb 2021 - Apr 2021 -
Systems & Application Support ManagerNetwork Rail Mar 2019 - Mar 2020Milton Keynes, United KingdomI contracted as a Systems & Applications Support Manager for Asset Information Systems within Network Rail for 1 year. I was responsible for 6 Systems & Applications Support Advisors. Daily tasks performed but not limited to:- 1:1 reviews, Queue Reviews, grievance process, staff coaching & queue review -
Systems & Application Support ManagerNetwork Rail Mar 2019 - Mar 2020
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Service Desk Manager Uki&NordicsGe Healthcare Dec 2018 - Mar 2019Chalfont St Giles -
Manager, Customer SupportMicro Focus Jul 2017 - Jul 2018BracknellI managed 14 resources of a globally (EMEA/APJ) distributed support engineering team supporting Data Protection Enterprise software. Implemented support strategy including setting goals to achieve success. Collaborate and maintain strong relationships with Account Managers, R&D, Engineering, Sales, Professional Services, and Product Management on product/customer issues. -
Global Support Product ManagerHewlett Packard Enterprise Jun 2008 - Jun 2017The Global Support Product Manager (GSPM) is an individual contributor role that is responsible for support delivery readiness for all HPE Software & Solutions Products through the complete Product Lifecycle. Driving Product Life Cycle activities and creating Value for HPE Software Support and communicating their contributions to the communities. -
Customer Services ManagerTower Software 2004 - 2008I Managed the HP Trim Help Desk Support team for 4 years (7 Staff) supporting over 100 client sites (representing over 100,000 users) - many being blue-chip Companies.I was responsible for Help Desk performance and its ability to maintain SLA’s. I acted as the main conduit between EMEA and Development on technical issues. -
Professional Services ManagerImagefast 2003 - 2004I managed the technical department for Imagefast consisting of Development, Implementation and support teams. I also the project managed a large document management solutionsm I was responsible for all technical responses to ITT, PQQ and RFQ’s. Account managed all existing client to ensure their needs are being met with regards to the services that Imagefast are providing. -
Pre-SalesTower Technology 1994 - 2002
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SupportUniplex 1986 - 1993
Simon Duffield Skills
Frequently Asked Questions about Simon Duffield
What company does Simon Duffield work for?
Simon Duffield works for Enable Technology
What is Simon Duffield's role at the current company?
Simon Duffield's current role is Service Desk Manager.
What is Simon Duffield's email address?
Simon Duffield's email address is simon.duffield@hp.com
What skills is Simon Duffield known for?
Simon Duffield has skills like Enterprise Software, Pre Sales, Professional Services, Solution Architecture, Team Leadership, Unix, Conflict Resolution, Negotiation, Analytical Skills, Collaborative Problem Solving, Team Problem Solving.
Who are Simon Duffield's colleagues?
Simon Duffield's colleagues are Harry Gleed, Brandon Elliott, Alex M., Ali Ahmed, Jacqueline Stephens, Ben Boon, Stefan Alexandru Fileru.
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Simon Duffield
Capital Equipment Specialist At Cook Medical For The Uk, Ireland And Nordics. Based In The North East Of England.United Kingdom1cookmedical.com -
1airedalehouse.co.uk -
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1yahoo.co.uk
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