IT architecture solution design and design assurance in support of the Credit Risk, Fraud, Financial Crime and Collections & Recoveries components that form part of the 'new bank' programme Design of the complex data migration flows for Collections & Recoveries and Customer Management to ensure consistency in treatment across the migration weekendAct as the key interface between our suppliers to support solution design and have accountability to the CIO function to evidence design is… Show more IT architecture solution design and design assurance in support of the Credit Risk, Fraud, Financial Crime and Collections & Recoveries components that form part of the 'new bank' programme Design of the complex data migration flows for Collections & Recoveries and Customer Management to ensure consistency in treatment across the migration weekendAct as the key interface between our suppliers to support solution design and have accountability to the CIO function to evidence design is appropriate and completeThe tools being delivered include but are not limited to Transact (including multi-bureaux as well a suite of fraud prevention and identity management tools), PowerCurve for Customer Management, Debt Manager, Falcon and Fircosoft Show less

Key AchievementApplication Processing (Transact SM) – Delivery into UAT of a fully integrated, multi channel Credit Card application processing solution and all associated business processes; this also included a suite of decision assets (scorecard, policy rules, affordability and limit assignment) that had been designed, built and tested within SDSResponsibilities Included:Identification of areas where Virgin Money needs to develop the capability required to support new… Show more Key AchievementApplication Processing (Transact SM) – Delivery into UAT of a fully integrated, multi channel Credit Card application processing solution and all associated business processes; this also included a suite of decision assets (scorecard, policy rules, affordability and limit assignment) that had been designed, built and tested within SDSResponsibilities Included:Identification of areas where Virgin Money needs to develop the capability required to support new and existing product developmentsLead a team of SME’s to design, develop and manage a single, common risk infrastructure which aligns policy and customer experience across all products and risk disciplinesManage the Risk engagement (including the agreement of contracts and commercial models) with our strategic suppliers - Experian, TSYS and Thomson ReutersAct as the design authority and process lead on behalf of the Strategic Risk Director for the risk solutions (Transact, Authorisations, CAIS, Probe, CardGuard and TransWatch) being delivered as part of the build out of the TS2 Credit Card platform Show less

Key AchievementsCredit Decisioning (Experian SDS, CallCredit, Detect and Hunter) – Ownership of the design and delivery of the dual bureaux credit decisioning model (Credit, Fraud and KYC/AML) which underpins all Tesco Bank products. I led the initial vendor engagement and was responsible for the sourcing of business requirements and the subsequent translation into functional design. Customer Management for Retail Banking (Probe SM) – Responsible for the definition and design of… Show more Key AchievementsCredit Decisioning (Experian SDS, CallCredit, Detect and Hunter) – Ownership of the design and delivery of the dual bureaux credit decisioning model (Credit, Fraud and KYC/AML) which underpins all Tesco Bank products. I led the initial vendor engagement and was responsible for the sourcing of business requirements and the subsequent translation into functional design. Customer Management for Retail Banking (Probe SM) – Responsible for the definition and design of all trigger events, data mapping rules (across multiple products and external data sources) and all associated orchestration that was to be delivered within the integration layer which acted as the gateway between the Fiserv platform and the decision engine. Debt Manager (Loans) – Led the procurement, design, delivery, test and implementation phases of the Debt Manager solution and all associated third party interfaces (Host, Dialler, SMS, Letters and PlacementsPlus). I also acted as the conduit between the business and IT to support the delivery of the router configuration that was to underpin the Collections & Recoveries strategyResponsibilities included:Responsible for the definition, delivery and management of all IT change within the risk systems that underpin the core banking platformGather requirements and deliver solutions in support of the target operating model – Supplier Selection, Functional Design, Systems Integration, Business Processes and ImplementationRepresented IT in the negotiation of the holistic commercial model (delivery and transactional costs) associated with the Credit Risk infrastructure delivered across Tesco BankManage the relationship between the IT team, key business stakeholders (Heads of/Director) and third party service providers (Call Credit, Experian and FICO) Show less

The provision of business analysis solutions in support of all User Access deliverablesOwnership of Project Plans and responsible for all milestones within themTo design and build processes to improve operational efficiency and customer serviceManage the relationship between the project team, key business stakeholders and the third party service provider

While at Goldfish I worked as a Senior Associate within Risk Development. I was responsible for the management of all projects initiated within Risk and I also supported the business wide initiatives as and when Risk input was required. I also held ownership of the change management process associated with all Credit Risk systems.Within my last year in this position I:Managed the migration of the delinquent Goldfish and Liverpool Victoria accounts from FDI to our in house… Show more While at Goldfish I worked as a Senior Associate within Risk Development. I was responsible for the management of all projects initiated within Risk and I also supported the business wide initiatives as and when Risk input was required. I also held ownership of the change management process associated with all Credit Risk systems.Within my last year in this position I:Managed the migration of the delinquent Goldfish and Liverpool Victoria accounts from FDI to our in house platformGenerated in excess of £2M through the Debt Sale of accounts that could not be migratedImplemented a new Collections platform for use within our customer contact centreIntroduced SMS functionality to our Collections and Fraud operational areasInitiated and managed a number of ‘low cost, high value’ projects as part of our 2007 Terms changes Show less

Responsibilities Included:Production of all Test documentation in conjunction with the Project Managers and the appropriate business areas.Preparation and delivery of a series of presentations to the various testing teams and business areas on the overall test approach Provision of daily status reports to key stakeholders advising of progress to plan Liaising with both the business and project teams to ensure that all testing is conducted to the appropriate standard and that… Show more Responsibilities Included:Production of all Test documentation in conjunction with the Project Managers and the appropriate business areas.Preparation and delivery of a series of presentations to the various testing teams and business areas on the overall test approach Provision of daily status reports to key stakeholders advising of progress to plan Liaising with both the business and project teams to ensure that all testing is conducted to the appropriate standard and that all milestones were met Show less

Responsibilities Included:The management and support of developments and new initiatives within MBNA’s UK, Irish and European portfoliosTo build, support and maintain the client relationship through the provision of effective consultancy in account processing solutions Provide guidance and clarification in the definition of solutions and business processes The control and management of all parameters within this client’s credit card and loan processing systems -… Show more Responsibilities Included:The management and support of developments and new initiatives within MBNA’s UK, Irish and European portfoliosTo build, support and maintain the client relationship through the provision of effective consultancy in account processing solutions Provide guidance and clarification in the definition of solutions and business processes The control and management of all parameters within this client’s credit card and loan processing systems - VisionPLUSEnsure that all parameter changes that are to be implemented satisfy all change management criteria Show less