Simon Frost Email & Phone Number

Sydney, New South Wales, Australia

• Managed and organised leads for customer acquisition throughcomplimentary trials.• Effectively communicated with potential customers tocoordinate and schedule trial sessions.• Facilitated the transition of trial participants to membershipstatus by providing comprehensive program information andassisting with membership registration.• Maintained regular communication with the CEO to align salesand customer support strategies.• Enhanced customer experience by leveraging in-depth serviceknowledge and providing personalised support.• Conducted regular follow-ups and gathered feedback fromcoaches to ensure service quality and client satisfaction.

Box Hill South, Victoria, Australia

• Led both small and large group training sessions, emphasisingdetail-oriented coaching to enhance individual basketball skills.• Supervised, trained, and provided guidance to new coachingstaff to ensure effective integration and performance.

Melbourne, Victoria, Australia

• Assisted the head coach and senior assistant coach in planningand leading various training sessions and player developmentactivities.• Provided scouting footage and documentation to prepareplayers for games.• Collected and analysed game statistics to support teamobjectives.

Crows Nest, New South Wales

• Designed and implemented training programmes tailored todevelop the fundamental skills of junior players, fostering bothindividual growth and team dynamics.• Coached and mentored young athletes, focusing on skilldevelopment, sportsmanship, and a positive attitude both onand off the court.• Organised and led practice sessions, drills, and gamestrategies to enhance player performance and understanding ofthe game.• Monitored and evaluated player progress, providingconstructive feedback and creating personalised developmentplans.• Collaborated with parents, school staff, and fellow coaches tocreate a supportive and inclusive environment for allparticipants.

Crows Nest, Sydney, Australia

• Served as the primary point of contact for all customer andstakeholder inquiries, representing the organisationprofessionally• Managed booking systems for stadium hire requests, ensuringefficient scheduling and resource allocation.• Monitored and maintained the membership database to ensureaccurate and up-to-date records.• Prepared and updated documentation for domestic organisedcompetitions, supporting smooth operational processes.

Cremorne, New South Wales, Australia

• Oversaw and directed a junior basketball program for studentsin Years 3-6, managing 12 teams and 120 participants.• Ensured all coaches were aligned with program standards andobjectives, fostering a positive, development-focused approachto prepare students for higher levels of school and competition.• Cultivated a constructive environment to engage new andyounger students while mentoring older students to serve aspositive representatives of the program’s culture.

Lidcombe, New South Wales, Australia

• Prepared facilities for players, ensuring readiness for games.• Compiled and presented scouting reports to senior staff.• Assisted in executing drills and overseeing game preparations.

Pyrmont, New South Wales, Australia

• Supported customer service enquiries for major events,including City2Surf and the Sydney Half Marathon.• Engaged with clients via Salesforce and phone to promote andsell entry tickets and handle stakeholder enquiries.• Organised participant entry groups based on previouslyrecorded run times.• Collaborated with local schools, distributing promotionalmaterials to encourage family package ticket purchases.

Bachelor Of Sports Management

Education record