Simon Gardner Email & Phone Number

Flemington, Victoria

Melbourne

Reporting to the CEO this position manages one direct reports in the delivery of day to day corporate and individual membership activities including administration and support services and is expected to make a significant contribution to the development of acquisition and retention strategies and product initiatives, while enhancing member satisfaction and fostering a team culture of outstanding member service.

Play a key role within the membership department of the Melbourne Storm to deliver a customer focused approach to servicing 15,000 members.Main role is the day-to-day management of the membership team, data analysis and reporting and assisting the Membership and Ticketing Manager with retention strategies and loyalty initiatives.Some key focuses of my role include:• Large focus on transition from an outsourced call centre to in-house membership team through database… Show more Play a key role within the membership department of the Melbourne Storm to deliver a customer focused approach to servicing 15,000 members.Main role is the day-to-day management of the membership team, data analysis and reporting and assisting the Membership and Ticketing Manager with retention strategies and loyalty initiatives.Some key focuses of my role include:• Large focus on transition from an outsourced call centre to in-house membership team through database changes, staff training and updates to key membership documentation• Ensure a sophisticated approach is taken to manage data across the membership team and wider organisation.• Servicing member needs through call centre support dealing with incoming calls, outbound call campaigns, seat allocations and data entry activities• Assisted in the creation and manage the execution of regular marketing campaign to convert daily ticket buyers into database prospects for further engagement• Implementation of marketing and communication strategies based on key database reports and historical membership information.• Developing a method for developing and supporting the applications used by the organisation with an emphasis on revenue generation and customer satisfaction Show less

Melbourne, Australia

Managed the Membership Department’s seven team members to service 60,000 AFL Members. Involved the management, coordination and execution of all duties related to the effective delivery of initiatives and activities that positively promote the relationship between the AFL and AFL Members.Key repsonsibilities:• Managing the income and expenditure budget and working with key stakeholders to deliver mutually beneficial outcomes.• Effective management of the AFL Membership team to meet… Show more Managed the Membership Department’s seven team members to service 60,000 AFL Members. Involved the management, coordination and execution of all duties related to the effective delivery of initiatives and activities that positively promote the relationship between the AFL and AFL Members.Key repsonsibilities:• Managing the income and expenditure budget and working with key stakeholders to deliver mutually beneficial outcomes.• Effective management of the AFL Membership team to meet general member queries and processing of all membership correspondence.• Manage the yearly membership schedule including database management component and stakeholder relationships for the renewal cycle, card production, finals series access, Grand Final ticket allocation for AFL Members and Full membership upgrade.• Using communication tools to enhance member experiences and to increase commercial outcomes to the AFL and its corporate partners.• Implementation of marketing and communication strategies based on key database reports and historical membership information.• Management of website and other communication mediums to allow AFL Members to access up-to-date information at any time of the day. • Work collaboratively with other departments to create targeted marketing campaigns for the retention and acquisition of members. Show less

Melbourne, Australia

Responsible for the management of the Club's membership and waiting list database (over 320,000 records) including the day-to-day integration of the database with external and internal programs including the MCC website, ticketing agent systems, payment providers and mailing company. The role involved high staff interaction with all database users and I was a key contributor in the team responsible for the implementation of a new CRM database.

Melbourne, Australia

The responsibility of this role was to effectively and efficiently manage the MCC’s membership systems and associated processes and to provide support to the Projects and Systems Manager.Key to the success of the MCC's membership, the role was responsible for the coordination and management of the membership renewal process and forecasting of the yearly membership intake.

Master Of Business (Sport Management), Sports Management

Bachelor Of Business, Human Resources And Industrial Relations