Simon Gilbert Email & Phone Number

Kings Langley, Hertfordshire, United Kingdom

Uxbridge

•Manage workflow and administration teams to support multiple contracts being able to prioritise workload.•Ensure an efficient operation of the service delivery unit by maintaining Xerox governance standards•Plan and control the production of work by fully utilising the equipment and resources and by producing work by the most economic method, ensuring maximum profitability is achieved and customer requirements are met•Implement effective workflow processes and… Show more •Manage workflow and administration teams to support multiple contracts being able to prioritise workload.•Ensure an efficient operation of the service delivery unit by maintaining Xerox governance standards•Plan and control the production of work by fully utilising the equipment and resources and by producing work by the most economic method, ensuring maximum profitability is achieved and customer requirements are met•Implement effective workflow processes and strategies developed with the client in partnership, ensuring the most cost effective delivery of services•To manage, coach and develop Service Delivery Operations staff, supporting operational team to achieve SLAs•Ensuring the client''s service requirements and SLAs are understood by the whole team and implemented•Ensuring billing completed for multiple contracts to the deadlines and that all future billing records are accurate•Track staff performance against SLAs and KPIs (e.g. value add, cost savings)•Carry out quality checks to ensure quality standards are maintained.•Liaise with key customers and suppliers•Involvement in issue resolution for internal and external issues•Be able to investigate escalations and use provide a solution acceptable to customers, client and Xerox.•Ensure the feedback from the customer is communicated to the team and changes to delivery strategies are implemented where required•Help maintain and develop revenue by providing the full range of services to meet customer requirements and identifying opportunities to extend or introduce new services Show less

London

• Delivering all outlined requirements for Capita Payroll services contract .• Operation and maintenance of Multiple Print/finishing devices.• Work cooperatively with all other managers and team leaders to maintain good production schedules and work flow .

Welwyn Garden City

Education record

Activities and Societies: Basket Ball Team, Athletics, Football.

Education record