Registry Administrator
Leeds Beckett University
Leeds, England, United Kingdom
I provided technical support, coaching, and training on Banner 9 to University staff, particularly relating to the processing of student registration records. Also, I provided support for the university's online enrolment system which processes of the order of 25,000 students per academic year. Skype and MS Teams was used for communicating and recording training sessions, etc.Training was a key part of the role, with guidance writing, small group training and a series of online courses… Show more I provided technical support, coaching, and training on Banner 9 to University staff, particularly relating to the processing of student registration records. Also, I provided support for the university's online enrolment system which processes of the order of 25,000 students per academic year. Skype and MS Teams was used for communicating and recording training sessions, etc.Training was a key part of the role, with guidance writing, small group training and a series of online courses published in Blackboard mainly for Banner, alongside recording, editing and publishing training sessions using Panopto and MS Streams/Sway. I worked with data (and data quality) to help provide access to systems services, answering queries, and to proactively offset queries in the first place, where possible. Also I did a lot of continuous improve style activities eliminating or improving outdated processes. Show less