I am an experienced and skilled incident manager at Lloyds Banking Group, where I have been working for more than three years. I have a strong background in IT service management (ITSM), business continuity planning (BCP), and incident response and disaster recovery (IRDR).In my current role, I am responsible for managing property incidents from triage to root cause analysis (RCA), ensuring minimal disruption and optimal recovery for the group's critical assets and operations. I also oversee the divisional business continuity plans and business criticality assessments, ensuring compliance and alignment with the group's standards and policies. I work with various stakeholders, including senior management, IT teams, and external partners, to coordinate, communicate, and escalate incidents effectively and efficiently. I am motivated by delivering high-quality service and solutions, and I value collaboration, innovation, and continuous improvement. I bring diverse perspectives and experiences to the team, as I have worked in different IT roles and sectors, including banking, telecom, and retail. I am always eager to learn new skills and technologies.