Responsible for the day to day running of the inbound department, ensuring that all tasks were completed efficiently and adhering to all H & S guidelines. As the area manager for this department, responsibilities included managing:PerformanceAbsenceLatenessEnsuring that all inbound deliveries are received correctly, legal temperature checks adhered to and decanted into the grid in order to protect customer fulfilment. This required liaising with the inventory department in… Show more Responsible for the day to day running of the inbound department, ensuring that all tasks were completed efficiently and adhering to all H & S guidelines. As the area manager for this department, responsibilities included managing:PerformanceAbsenceLatenessEnsuring that all inbound deliveries are received correctly, legal temperature checks adhered to and decanted into the grid in order to protect customer fulfilment. This required liaising with the inventory department in order to ensure inventory/deliveries were worked correctly and issues resolved quickly in order to protect fulfilment.Assisting other department if there was a shortfall in staffing levels. Show less

Even though my time during this job role was brief (1 year due to restructuring within Tesco.com), I had sole accountability in the role of Fresh food Stock Control Manager. It consisted of ensuring that the team was carrying out their job roles accurately and efficiently.Routines that had to be carried out were direct deliveries, shrink and waste investigations, off-sale reports, merchandising, fresh food counts (both daily and weekly), gap scan, click to order for the centre, capacity… Show more Even though my time during this job role was brief (1 year due to restructuring within Tesco.com), I had sole accountability in the role of Fresh food Stock Control Manager. It consisted of ensuring that the team was carrying out their job roles accurately and efficiently.Routines that had to be carried out were direct deliveries, shrink and waste investigations, off-sale reports, merchandising, fresh food counts (both daily and weekly), gap scan, click to order for the centre, capacity checks, over-stock and low stock investigations.I worked closely with the grocery stock control manager and the fresh food/grocery replenishment managers in order to help support the Trading department to ensure that we were providing the best service possible for the picking department. Show less

I began my journey on the delivery department as a placement manager. Upon successful completion of the placement programme, I was signed off as a Delivery Team Manager in June 2015.As a Delivery Team Manager, it was the teams mission to ensure that we helped provide iconic service to our customers by fulfilling safely & brilliantly every day. This was achieved by doing all that we could to ensure that the Aylesford CFC delivery team was a great place to work by looking after our team… Show more I began my journey on the delivery department as a placement manager. Upon successful completion of the placement programme, I was signed off as a Delivery Team Manager in June 2015.As a Delivery Team Manager, it was the teams mission to ensure that we helped provide iconic service to our customers by fulfilling safely & brilliantly every day. This was achieved by doing all that we could to ensure that the Aylesford CFC delivery team was a great place to work by looking after our team of 400 drivers.As a management team, we all worked to ensure the management of a 125 van fleet and 450 drivers. This was whilst aiming to deliver on average £1.8m of shopping per week and deliver the departments KPI's.My personal accountabilities within the delivery team were:• Scheduling• Managing holidays (400 drivers)• Agency forecasting • Overtime costing for the delivery department• Seasonal Holiday arrangements (400 drivers)• Managing Right Hours Right Place• Managing vacancies alongside Recruitment• Buddy plans for new colleagues• Managing variable van schedules for the delivery operation• Managing Change of Hours requests• Managing 50 flexible driver’s rotasThese accountabilities ran alongside the day to day operational duties expected of a team manager. Show less

Before being "stepped up" as a picking team manager, I was a picking team leader for 2 years. I was offered the opportunity to step up in order to help provide holiday cover for the department. This then turned into a "placement" and was the official beginning of my journey towards becoming a team manager for Tesco.Shortly after my placement began, the company started its new on day ordering system which allowed customers to place and amend orders up to 13:00 on the day of their… Show more Before being "stepped up" as a picking team manager, I was a picking team leader for 2 years. I was offered the opportunity to step up in order to help provide holiday cover for the department. This then turned into a "placement" and was the official beginning of my journey towards becoming a team manager for Tesco.Shortly after my placement began, the company started its new on day ordering system which allowed customers to place and amend orders up to 13:00 on the day of their delivery. Many challenges lay ahead, one of which were the rotas.The rotas that were sent down by head office did not work as the layout was confusing. I was asked if I could design a new rota layout, which I completed and the centre is still using to this day. Show less

I became a team leader after having completed almost a year as a personal shopper/dispatcher in the chilled picking department. As a team leader, it was our responsibility to oversee the day to day running of the operation and highlight any issues that, as team leaders, we couldn’t solve to the Picking management team.We had the responsibility of preparing the department by completing the start of day process and being there to help personal shoppers. We acted as a liaison between general… Show more I became a team leader after having completed almost a year as a personal shopper/dispatcher in the chilled picking department. As a team leader, it was our responsibility to oversee the day to day running of the operation and highlight any issues that, as team leaders, we couldn’t solve to the Picking management team.We had the responsibility of preparing the department by completing the start of day process and being there to help personal shoppers. We acted as a liaison between general assistants and the management team.As a team leader, we would identify any performance and/or behavioural issues and begin the process of managing this. We would praise personal shoppers for a good job but also inform them of potential issues by means of a “Let’s Talk” form. Management would always be made aware of these in case of the need to raise the issue further. Show less

During this time, I carried out the general duties of a personal shopper in the chilled environment. I also took on the extra responsibility of calling customers to investigate as to the reason of their complaints regarding fresh products. I would then pass this information onto the picking team leaders.

General factory work in a mailing company

Worked as a driver driving both class 1 and class 2 vehicles overnight.This period also included time spent working for an agency.

During this time I trained as a vehicle mechanic and worked on various armoured vehicles.I was based in Germany for 4 years and spent time on tour in both Bosnia and Kosovo.