Simon Hards Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Ca

I participate in FP&A activities by building and managing financial forecast models, carrying out necessary data querying techniques, to create insight into the Teleco wireless subscriber market. Specifically, I work to understand our inflow (subscriber acquisition), outflow (subscriber deactivations), retention (renewed subscriptions) and the impact on overall customer base. I translate business issues into analytical requirements to prepare reports and communicate findings to senior management.In order to achieve this, in addition to creating Excel based models & scenarios, I collaborate with cross functional business partners and agile squads to elicit an understanding of the impact of any planned marketing activity/tactics to more accurately forecast volume beyond just using historical data trends or regression analysis.

Toronto, Ontario, Ca

I managed and designed reporting environments that facilitated sales performance evaluations and process improvement across different levels of the business. I provided recurring or ad hoc sales reports that overlaid critical information relevant to various stakeholders in order to make strategic recommendations that drive an intended change or mitigate a potential risk. I achieved this by continually maintaining and compiling various sources of data, performing appropriate data mining and modeling techniques, and outputting into a digestible format. This process typically followed the form of querying relational databases (SQL), then data massaging further in Power BI (DAX) or Excel, and then creating PowerPoint packages to effectively communicate key points to senior leadership and other stakeholders.

Toronto, Ontario, Ca

I supported those who support our customers by providing daily sales performance and operational reports for Branded Retail store managers. This had the unique challenge of needing to be easily accessible, readable on all store computers or ideally even mobile devices, available to a wide audience, and all while protecting our data. Tackling that challenge helped foster my passion for user experience (UX) design that has shaped the way I work ever since. I went about this by fully integrating a continuous improvement or kaizen style philosophy in my report development. The backbone of this was leading a paradigm shift, building on my own experience working inside our retail stores, to embrace the feedback loop. This meant bi-directionally connecting with our large store manager population or other levels of stakeholders through interviews, focus groups, or surveys. This not only let me efficiently manage the requirements life cycle, but in making users feel and see how their ideas affected change vastly improved confidence and engagement in the analysis I was presenting.

Toronto, Ontario, Ca

I assisted retail store leaders improve their productivity by providing both analytical and administrative support. I provided detailed recurring or ad hoc performance reports to objectively review sales performance, selling behaviours, and identify pain points for our front line retail. I also managed the financial budget for expenses and discretionary promotional spends.

Toronto, Ontario, Ca

I supported our customers with both their wireless and residential service needs. On the sales side, I strived to actively listen to the needs of the customer in order to appropriately right-size what product offerings and combinations would work for them - respectfully upselling where it made sense as the right thing for them. On the service side, as the face and often first touchpoint our customers have with the company, I aimed to always take ownership of their concerns and liaise with other departments on their behalf (e.g. care/loyalty), following through to a resolution. For this, I was consistently recognized in customer satisfaction surveys for providing friendly, positive, and solution focused service.

London, Gb

I collected data on consumers and markets, consolidating the information into actionable reports, presentations, and recommendations for clients and senior analysts. I primarily utilised surveys, mystery shops, and focus groups, cataloguing the findings into databases and then analysing the statistical data.

Master Of Arts - Ma, Management

Bachelor Of Arts - Ba, Business With Law