Simon Heers Email & Phone Number

The Senior Enterprise Support Engineer (ESE) works to provide direct technical support for customers that have elected Premium Support or are strategically valuable to Jamf. The Sr. ESE demonstrates proficiency in concepts and practices involving mobile device management. The Sr. ESE works closely with the Enterprise Customer Success Manager to assure a successful deployment. The Sr. ESE is responsible for supporting and troubleshooting issues with the installation, performance, and integration of Jamf products and supporting technologies. The Sr. ESE serves as a point of contact for all technical inquiries and escalations.

Eau Claire, Wisconsin Area

I am responsible for client interactions with Customer communications. This includes phone and email contact with Customers regarding sales, software technical support, and notification of company events and product updates. This position assists in the day-to-day business affairs as well as the aggressive and successful growth of the company.

Perform Help-desk functions:Answer the Help-desk phone.Create Help-desk tickets for each call.Assign incoming Help-desk tickets to the correct IT associate.Provide technical support for PC users corporate wideSetup new Employee profilesMaintain database of hardware and software programs used corporate wideProvide maintenance for Kiosk stationsSetup and troubleshoot RF guns Assist PC Specialist.

Eau Claire, Wisconsin

Maintain and administer: routers, switches, SONET/DWDM Equipment, Linux servers, Windows Desktop and ServersUse internal monitoring solutions to diagnose and alert customers of issuesRespond and update tickets in accordance with department proceduresFollow all documented processes and proceduresAssist with technology installation to include: securing cabinets, racking equipment, and cablingPerforms/supports back-up, scheduled maintenance, upgrade and troubleshootingCreate/Update existing documentation

Chippewa Falls, Wi

Responsible for building strong customer relationship and selling the technicians’ timeConsult customers on service needsPerform a thorough vehicle walk around inspection as part of the write-upSell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer.

Associate'S Degree, Information Technology

Bachelor'S Of Science, Communication And Media Studies