Simon Hicks Email & Phone Number

Manchester, England, United Kingdom

Bolton, England, United Kingdom

Key role within multiple recent major projects including:• Working collaboratively within an Agile framework to design and develop an in-house Case Management system by producing User Stories, Use Cases, Wireframes and Acceptance Criteria that meet operational and client requirements for functionality, scalability and performance.• Coordinating and executing system and user acceptance testing, using Azure DevOps to effectively execute testing strategy, schedule resources and track test performance.• Completing a major data migration project into our in-house case management system whilst designing an “acquisition in a box” solution.• Designing, documenting and implementing an ISMS, risk management process and auditing process that allows for ISO27001 certification.• Conducting vendor analysis to implement and customise a GDPR system within the compliance department.• Leading the analysis on a Lean Process Improvement project that increased one department's productivity by over 30% and reduced cost by £846k through the implementation of Performance Hubs, work standardisation, workplace organisation and process auditing. Previously, managed a team of 10 Business Analysts providing leadership and mentoring to team members. Implementing and training them in the use of new Business Analysis techniques including BPMN, Use Cases and Wireframing

Crewe, England, United Kingdom

Documented process flows and developed requirements for functional improvements and enhancements.Collaborated on all stages of systems development life cycle, from requirements gathering to production releases.Liaised with stakeholders to verify business requirements, recommending solutions that consistently met agreed project specifications.

Responsible for the ‘go-live’ team that successfully implemented 10 major clients’ onto business critical software application on schedule and with a data quality in excess of 95% Managed a project to implement a new standard process for transferring data from a range of legacy systems onto the new software application.Designed and documented the data transfer processManaged the system and user acceptance testing for the data transfer processAssisted with the management of a team of Database Administrators and implemented procedures to monitor and improve the existing back-up and deployment processes

Responsible for designing and specifying the audit and reconciliation processes for the project that converted 2 million clients and £13m worth of business to a new application within timescale and with a 99.7% success rate against a target of 85%.

Produced requirements documents, gap analysis documents, risk assessments, test plans, training plans and training manuals, functional and technical specificationsProvided front-line help, advice, training and support for users during the pre-implementation evaluation period

Worked within a team of business analysts to design, document, test and implement a custom built utility systemMember of the business readiness team that provided on-site support, solutions and training directly to users of the systemRe-engineered existing business processes and develop enhancements to the systemProduced requirements documents, test plans, functional and technical specifications for all types of changes to the metering and billing functions using a structured Prince2-based methodology

Produced a VB-based Excel solution to service customer requests outside the realms of the existing system, which replaced the existing manual process reducing the time spent on each customer request from an average of 150 minutes to 20 minutesManaged a small team through the launch of a new product. The team provided quotations and support for the new product

Bsc. (Econ) Joint Honours Degree, Economics And Business Economics

Education record