A senior enterprise software professional and solutions consultant with diverse experience encompassing all aspects of the software solutions lifecycle. Well-developed background knowledge of ERP, Supply Chain Planning and Enterprise Asset Management solutions, and a proven ability to promote the benefits of enterprise software, assisting clients to leverage the benefits and cost efficiencies.Originally started as a graduate trainee with Nuclear Enterprises Ltd, rising through the company to Systems Controller. Subsequently became Business Analyst with Allied Signal Automotive, and Business Systems Consultant at T&N and then Project Manager and Team Lead for a small team of Implementation Consultants at Minerva, delivering a number of ERP projects for customers in the automotive, electronics and chemical industries. As Applications Consultant at Marcam, transitioned from an implementation to a presales role, and then became a highly successful Solution Consultant in the ERP, Supply Chain Planning and Enterprise Asset Management solution areas at Infor in 2001.Worked briefly at IBM as Maximo Technical Professional, supporting sales cycles for the Maximo Asset Management solution before returning to Infor as Solution Consulting Director in 2015 managing the Western European, “Edge” Solution and Service Industry teams of Solution Consultants. Progressed to the role of Customer Success Executive in 2022, looking after a portfolio of strategic accounts, acting as the primary point of contact for customers. This included dealing with any escalated issues which arise, researching and identifying new sales and service opportunities, and actively promoting Infor’s solutions and services to drive revenue growth, with responsibility for a net recurring revenue of approximately £10m.Offering excellent stakeholder management skills, with any ability to establish strong ongoing relationships with key stakeholders. Excellent intercultural skills with an international mindset, interacting effectively with a wide range of cultures and nationalities. An inspirational manager and team leader, adept at recruiting and building dynamic teams with the required blend of skills and experience. Well-developed influencing and persuasion skills, actively promoting solutions and services to potential customers to drive revenue growth. A critical thinker and problem solver with well-developed analytical skills, effectively dealing with escalated problems as a Customer Success Manager, developing and implementing innovative and original solutions to ensure customer success.