Simon Hooker Email & Phone Number

Warwickshire, England, United Kingdom

Solihull, Uk

• Responsible for looking after a portfolio of 5 strategic accounts of major manufacturing and distribution customers, helping to maximise their utilisation and ensuring each of them achieve success from their Infor software and services• Acting as the primary point of contact for the customer and bridging the gap between the client and the technical team, dealing with any escalated issues which arise and identifying solutions• Researching and identifying new sales and service opportunities, and actively promoting Infor’s solutions and services to drive revenue growth• Responsible for net recurring revenue of approximately £10m in software subscriptions, licences or service contracts• Carrying out needs analysis, working closely with the customer to gain an understanding of their strategic vision and desired business outcomes, to recommend the appropriate solutions and services to meet their objectives• Onboarding new customers, providing practical guidance on the full range of support tools and services available to assist them in fully exploiting every benefit from their SaaS software investment• Ensuring that essential insight and knowledge regarding customer’s activities and plans are shared with the Infor Account Manager to help them develop long term account strategies• Conducting regular reviews of the customer’s governance model, ensuring that they were receiving the best practice advice on subjects such as release management, incident handling, new feature adoption and project organisation• Holding regular meetings with the client, conducting quarterly business reviews, ensuring business strategy was being met by the solutions provided and identifying any new opportunities to provide expanded solutions

Solihull, Uk

• Managing the Western European, “Edge” Solution and Service Industry teams of Solution Consultants as Infor’s go-to-market strategy evolved during seven-year tenure• Managing a team of up to 18 people based at various locations across Europe (UK, Netherlands, Belgium, Scandinavia)• Expanded to a team of 40 direct reports based in Germany, France, UK, and Scandinavia, across 6 solution areas• Managed the transition from a regionally based solution consultant team to a product solution-based team that was pan-European and not regionally focused• Running workshops for potential customers, including customer specific workshops where required• Working closely with other stakeholders, such as Sales and Industry Marketing, to ensure the team were using the latest and most appropriate, messaging and value propositions for Infor’s target markets• Qualifying any new deals from potential customers, and working with the sales team to identify ideal opportunities and to focus resources on the most viable deals• Holding initial discovery meetings on site with the customer to ensure a comprehensive understanding of their requirements• Resource allocation to team members throughout the lifecycle of the sale, and assisting the team to identify value and continually reviewing our proposal to ensure it meets clients' needs• Handing over the project to the delivery team with key findings into a handover document or presentation to either an internal team or an external partner company for implementation• Moving existing customers to the cloud from on-site based solutions, and continually upgrading the offering• Certified Demo2Win coach, helping to create training content for European Solution Consulting Team’s transition to Pre-Sales 4.0• Presenting Infor solution roadmaps and keynote presentations on specific industry topics at Infor user groups in the UK and Europe and running presentations and workshops to demonstrate the software at marketing events

Warwick, Uk

• Supporting sales cycles for the Maximo Asset Management solution

Solihull, Uk

• Highly successful Solution Consultant in the ERP, Supply Chain Planning and Enterprise Asset Management solution areas• Consistently meeting sales targets and achieved the Infor “Circle of Excellence” Award twice• Assisting the sales team to deliver the technical or solution win for active sales cycles• Analysing, understanding, interpreting and formulating solutions for the detailed functional requirements set out by prospective customers, architecting solution footprints that involved multiple Infor products• Querying customer stakeholders to identify and understand key business pain points in order to recommend new solutions that can add the most value and deliver the greatest business benefits• Building and then demonstrating customer specific solutions to prove capability against specific pain points and requirements• Production of high quality, detailed written responses to prospective customer requests for information or proposals, answering detailed technical questions, outlining solution capabilities and identifying business benefit and value• Presenting complex solution capabilities, and also regularly presenting at marketing events and Infor customer events in the UK and Europe

Warwick

• Transitioned from an implementation to a pre-sales role, and started to learn the art of what makes a good software demonstration

Cheltenham

• A reseller and implementation partner for QAD’s MFG/PRO ERP solution• Project Manager and Team Lead for a small team of Implementation Consultants, delivering a number of ERP projects for customers in the automotive, electronics and chemical industries• Qualified as a certified implementation consultant in the three core disciplines of the MFG/PRO software – Manufacturing, Distribution and Finance as well as gaining APICS certification in Production and Inventory Management• Provided detailed implementation consultancy for assigned customer projects delivering project planning, MFG/PRO training classes, analysis & documentation of customer specific requirements, MFG/PRO configuration and setup advice to customer project teams• Assisted with over ten full implementations of MFG/PRO gaining a detailed understanding of how ERP solutions delivered value and met customer’s requirements and desired business outcomes• Consistently exceeded personal utilisation and customer satisfaction targets

Manchester

• Part of the central MIS Department providing IT systems consultancy to Group Companies across a range of IT related projects• Project Manager for ERP solution implementation (MFG/PRO) with full responsibility for project planning, budgets, supplier liaison, user training and operational control of the solution once implemented• Development of a manufacturing simulation exercise using Lego bricks• Conducted training sessions with companies across the Group to educate operational and IT staff in Kanban and manufacturing setup reduction processes, which was published in the International Journal of Engineering Education (2001)• Developed and led MRP II education workshops at a number of Group Companies across the UK and North America• Undertook general systems consultancy activities, including introduction of bar code technology for use within warehouse operations; implementation of EDI technology for automotive supplier within the Group and implementation support for ERP project (BPCS) in North America

Skelmersdale

• Undertaking a number of IT related projects, including a strategic review of the company’s ERP software solutions (AS/400)• Conducted detailed analysis, testing and user training for the company’s migration from MAAPICS on a System 38 to an AS/400 version• Conducted systems analysis and definition of requirements for a number of development projects to extent the base functionality of the core MAAPICS system, including multi-location stores system; invoice register for accounts payable and integration of OPT finite scheduling system with the company’s mainstream business systems• Developed, implemented and tested a detailed Disaster Recovery Plan covering all aspects of the Company’s core business systems

Newbury, Berks

• Joined as a graduate trainee and undertook a 15-month graduate training programme with secondments to all the major functional areas of the business, then progressed through a number of roles, rising to Systems Controller• Overall responsibility for the day-to-day operation of the company’s IBM System 36 and MAAPICS MRP software solution• Providing “help desk” and more general solution support to all departments• Overall responsibility for the Stock Control and Planning departments

Bachelor Of Science Honours, Applied Physics

Education record