Simon James Email & Phone Number

Central Milton Keynes, England, United Kingdom

Milton Keynes, England, United Kingdom

Magna Park, England, United Kingdom

Milton Keynes, United Kingdom

Milton Keynes, United Kingdom

Santa Eufémia, Portugal

A local bed & breakfast offering 6 bedrooms and shared facilities, located in the heart of Central Portugal near all tourist amenities.

Penela, Portugal

A local business offering Property Management and Rental Solutions in Central Portugal.

Coimbra Area, Portugal

Total responsibility for the property and the holiday apartments on behalf of the UK owners . Duties include delivering exceptional customer service, cleaning, preparing and maintaining customer accommodation for customer’s arrival, welcoming them and ensuring that customers’ needs are attended to during their stay.

Casinomk Milton Keynes

Aspers Assistant General Managers (AGM’s) are the senior front of house point of contact for all stake-holders or other interested parties whilst they are they scheduled to be on site. AGM’s shall have a visible presence and high profile throughout the property in all customer-facing areas. The responsibilities will include, but are not limited to liaising with customers, staff, Directors and other senior employees of Aspers Group, contractors or suppliers, representatives of the landlord, any relevant regulatory body, licensing authority, police or other emergency services. Ultimate responsibility is to ensure that the Casino operates as smoothly and efficiently as possible and that all customers have an enjoyable and satisfying experience.The role requires sound judgement as AGM’s are in a position to override views or decisions taken by other site-based employees if, in their view, their decision is being taken in the best interests of all parties and reduces the risk of loss, harm, damage to company reputation or the likelihood of infringing any licence conditions.

Stoke Mandeville Stadium

• Responsible for all hospitality services specifically catering, conferences/events and accommodation services• Management of line managers and their performance• Customer experience • Menu design and implementation through all catering outlets• Revenue management • Cost Controls• P&L reporting• Overall Site management

Various

• responsible for all daily onsite activities• updating of all Health & Safety sheets• onsite weekly training and guidance of team• payroll• controlling and achieving set key costs against set budgets• K.P.I’s• F&B sales• purchasing and stock taking• laundry management• contractor liason and maintenance reporting and planning• customer care and wellbeing

Stratford Apon Avon

• accountable for the full performance of the hotel• refocus and guide the hotel team through transition phase under new ownership and management• asses, review and set new strategies for increased room sales• improve product delivery to guests• introduce new controls to prevent wastage and loss• manage all Health and Safety issues• manage all onsite training and fulfil HR responsibilities• Improve and review F&B product

Luton, United Kingdom

• manage department on day to day basis• maintain standards and personalise customer service to company standards• maintain profitability and maximise sales opportunities• ensure room revenues are correct and processed each day• participate in management meetings and fulfil duty management shifts• provide training on company policies and standards• promote brand awareness• work with other departments to ensure guest requirements are met• action guest comments, complaints, compliments and queries

Whittlebury

• responsible for day-to-day operations, ensuring all events run smoothly• achieving a balance between customer satisfaction and effective business management• communicating daily with the management team, planning work schedules and checking client requirements• dealing with customer complaints, comments and enquiries • managing budgets, financial plans and achieving profit targets• taking responsibility for the recruitment, training, organisation and monitoring of staff• supervising maintenance, supplies and equipment• leading by example in maintaining service standards• applying current legal and in-house HR procedures to ensure the retention of good staff and the provision of high-quality services• negotiating with external service providers and suppliers as required• purchasing equipment necessary for the conference centre to operate• ensuring compliance with health and safety, licensing laws and other legal regulations• day-to-day troubleshooting and addressing problems as they arise

Oxford, United Kingdom

• Duties included the reception desk, bar, restaurant and banquets

Durban Area, South Africa

• Owned and managed 4 small businesses, purchased and renovated 2 derelict farms on a full time basis and grew vegetables for the Fresh Produce Market and a major green grocer.• Completed short contract for the Hilton Hotel, as a Front Desk Manager

Durban Area, South Africa

• recruited and trained permanent and casual staff• organised, lead and motivated the catering team• planned menus, maintained stock levels and ordered new supplies as required• ensured health and safety regulations were strictly observed• managed budgets and established financial targets and forecasts• monitored the quality of the product and service provided• kept financial and administrative records, managed the payroll and spending levels• interacted with customers, liaising with suppliers and clients• negotiated contracts with customers (in contract catering)• oversaw the management of facilities • dealt with staff and client issues

Gatwick Airport

• chaired rate strategy committees• working knowledge and understanding of onsite Property Management System together with Point of Sale systems and revenue splits to bottom line• trained property managers in pricing strategies• Guided sales and marketing teams in the most effective positioning for their selling strategies and campaigns. • developed the most effective rates and strategies to increase revenue• optimized room rates and forecasted hotel profitability• Responsible for all operational and training requirements of both in house and offsite reservation teams• maximized rooms revenue and occupancy through management of inventory and rates • Provided all documentation for decision-making in relation to corporate accounts and rates• Analysed all Transient, Group and Contract revenues past, present and future to support budgets and forecast strategies• Managed inventory through .com sites and provided competitor analysis within market place• Supported all departments by providing advice and analysis of revenue streams

Durban Area, South Africa

• Managed the front of the house operations of the hotel ensuring that the highest standard of service and the best possible guest experience • was responsible for establishing and maintaining professional relationship with hotel guests and patrons• reviewed room availability status, room blockage and special requests on a daily basis• handled guest complaints and reviewed compliments• supervised and trained all Front Desk staff• Participated in monthly Reception meetings to review performance & discuss existing problems for improvement• Worked with Housekeeping and Engineering on daily operations in regard to guestroom status.

Durban Area, South Africa

• involved checking guests in or out, taking reservations by phone• running night audit, balancing & banking the daily revenue of outlets, and preparing reports