Simon Jochem Email & Phone Number

Amsterdam, North Holland, Netherlands

Growing Candex EMEA business by serving our customers as RVP Customer Success based in Amsterdam, NL

Amsterdam, North Holland, Netherlands

As a Customer Success Manager at Project44, I have the privilege of managing a diverse portfolio of enterprise accounts spanning various industries, including FMCG, logistics, and chemical producers. My role involved fostering strong executive-level relationships with key stakeholders within these organizations.Key Achievements:- Bringing Value to Customers: My approach focuses on understanding the specific pain points and objectives of each client. This enables me to tailor solutions that align with their goals, ultimately bringing enhanced value to our customers. This is resulting in a remarkable 100% retention rate.- Driving Revenue Growth: I have been instrumental in maintaining and increasing ARR over the past year by identifying opportunities for upselling and cross-selling services to existing clients.- KPI Measurement: I have developed and implemented KPI measurement frameworks to assess customer satisfaction, product adoption, and overall health, enabling us to proactively address any issues and drive positive outcomes.- Executive Relationships: Building and nurturing executive relationships with key stakeholders within our client organizations, I have facilitated open lines of communication, ensuring that their unique needs and expectations are met.- QBR and EBR Execution: I regularly conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) to review progress, present performance metrics, and discuss the roadmap, resulting in higher customer retention and satisfaction rates.In my role as a Customer Success Manager at Project44, I am committed to cultivating strong client relationships, driving revenue growth, and ensuring that our customers derive maximum value from our solutions. I look forward to continuing to contribute to our clients' success and the growth of Project44.

Amsterdam, North Holland, Netherlands

- Managing the operations of air, LCL, FCL and trucking for the West Europe region (BE, NL, LU)- Led a team of +35 people with diverse backgrounds and expertise - Being responsible for selected KPIs for all modes within the gateway to ensure high quality standards- Building quality control towers for our day-to-day operations- Working together with procurement and account management leaders to create the most suitable value propositions for our clients- Providing product feedback to product managers and program managers to help reducing cost to serve for our day to day operations- Having a lot of fun with the people I worked with on a daily base

Amsterdam, North Holland, Netherlands

- Scaling Flexport's EMEA Ocean Inland team from 3 to +20 team members - Manager of four different teams in three markets (BENELUX / UK / Scandinavia) for import and export operations- Customer portfolio includes 500+ clients from Small-Medium Businesses to Key Accounts- Leading a team of 20 young professionals with diverse cultural-, academic- and professional backgrounds - Within the role of the Supply Chain Operations Manager I am building and optimizing processes through continuous improvement initiatives to reduce waste and shorten lead times for our clients- Leading product feedback initiatives, new product feature roll-outs and create change requests for specific features of Flexport' operating system- Together with Flexport's demand and supply functions my role involves consulting and solution building to optimize visibility and productivity for our client's supply chain- Oversee all aspects of Flexports Ocean Inland operations for FCL- Accountable for market performance KPIs, budgeting and talent development within my teams

Amsterdam Und Umgebung, Niederlande

- Building the Air Procurement team within Flexport EMEA from 1 to 5 people and laying the foundation for future growth of the company's air freight product for import and export operations- Creation of import and export processes from scratch for air freight handling- Procuring capacity and rates from market leaders (airlines and partner agents) in EMEA for import and export business- Setting up linehaul, handling, and cargo charter solutions for import operations between Germany, Belgium, and the Netherlands- Planning, implementation, and execution of full- and part charter during the pandemic to import medical equipment into the European Union- Provide sales and other demand functions market updates and analytics to global air freight developments- Working on product features, testing and roll outs/implementation for Flexport's global air-operating system

Amsterdam Und Umgebung, Niederlande

-Part of the first 20 Flexport employees within Europe and helped to build the company from the ground.- Member of a four-men squad. Personally overseeing a client portfolio with focus on the UK market. -Serviced all client segments from Emerging to Enterprise on all modes (air freight, ocean freight, customs, overland etc.).- Maintained a very strong NPS score (average of +80).

Amsterdam Und Umgebung, Niederlande

As Regional Sales Steerer for BE, NL, LU, FR and CH my scope was partially focused on strategic projects such as the implementation of a pricing strategy and partially on air freight operations such as the implementation of a pick-up solution for our clients. Furthermore, I was responsible to provide our regional management with market insights, client specific data as well as to establish performance tools which allowed us to measure our client’s volume performance against agreed targets. My key function was to be the liaison between our corporate headquarter and the local sales executives.

Amsterdam Und Umgebung, Niederlande

The first 10 months of my time at Lufthansa were part or a traineeship called International Airline Professional Program (IAP) focusing on air freight cargo shipping including handling processes and sales/sales steering in Amsterdam/Schiphol.

Großraum Atlanta Und Umgebung

Bremen Und Umgebung, Deutschland

Bremen Und Umgebung, Deutschland

Master Class, International Business And Management

Bachelor (Ba), Logistics, Materials, And Supply Chain Management

Activities and Societies: Member at Bundesvereinigung der Logistik (BVL) Dual format study which included a three year trainee program

Exchange Semester, International Business