Simon Judd Email & Phone Number

Alcester, England, United Kingdom

Managing incoming support tickets for our customer base on NetApp storage, Windows Server/Desktop, Networking, Virtualised Environment, our in-house hosted environments and other ad-hoc requests.Specialising in NetApp Data Storage, Cisco and HPE Compute and Converged Architecture.

Birmingham

• To provide an efficient and highly productive desktop, applications and communicationsinfrastructure, including installing and maintaining IT equipment, and diagnosing IT issues.Key responsibilities
• Provide support on desktop, mobile devices, printers and related system issues, MS Officeand user administration as required and maintain a productive environment for users
• Monitor and carry out movement and replacement of hardware including PC’s, monitors andprinters
• To proactively maintain hardware and software, implementing fixes, upgrades and generalservicing requirements
• Update and maintain records on the helpdesk system
• Administer new users and deactivate leavers ensuring progress from initial notification tocompletion of work required

Castle Bromwich Infant & Nursery School, England, United Kingdom

• To lead in the development and maintenance of the school's ICT network, the strategic leadership of ICT and development of a shared vision for ICT in partner institutions
• Maintain, develop, monitor and manage the schools ICT resource and plan for changes
• Provide technical support and day to day management of the ICT functionsKey Responsibilities
• Set up, maintain, update and repair hardware, install applications and troubleshoot basic problems
• Detect, diagnose and resolve PC, peripheral and application errors
• Advise on compatibility of hardware, applications and operating systems

Solihull, England, United Kingdom

• Maintain the call support system
• Support and configure the Windows Servers (2008 to 2016) and backup servers (Netbackup & Backexec) environment
• Administer the Active directory (DNS DHCP)
• Support Exchange 2013 user configuration and Enterprise Vault archiving systemKey Responsibilities
• Maintain a range of networked and stand-alone hardware, including the replacement of faulty switches and re-cabling of patch panels
• Configure and maintain IP in a Microsoft windows domain

Solihull, England, United Kingdom

• Maintain the call support system
• Support the Windows Servers (2008 to 2016) and Backup Servers (Netbackup & Backexec) environment
• Create users, adding them to groups in Active Directory
• Administer DNS and add DHCP reservations
• Create email accounts
• Build and configure desktop computers and laptops

Birmingham, England, United Kingdom

Birmingham, England, United Kingdom