Michael Ross Email & Phone Number

Alcester, England, United Kingdom

Shrewsbury, Shropshire, United Kingdom

• IT Manager responsibilities include:
• Sole provider of 1st/2nd/3rd line infrastructure support for approx. 150 users.
• Management of information technology and computer systems.
• Supporting all IT queries onsite and remotely, including hardware, software and network issues.
• Planning, organising, control and evaluation of IT and electronic data operations.
• Designing, developing, implementing and coordinating systems, policies and procedures.

Shrewsbury, United Kingdom

• IT Support Technician responsibilities included:
• Diagnosing and fixing technical infrastructure issues using remote and on-site tools.
• Administration and support for Servers, Networks and Virtualised environments.
• Configuration and setup for Servers, Workstations and Clients.
• Maintenance of backups and replication using a variety of tools such as; Veeam and Windows Server backup
• Establishing and monitoring networks, applications and network cabling.

Telford, United Kingdom

• 1st line engineer responsibilities include:
• Handling approximately 75-100 calls per day of varying levels of complexity
• Management of an incident call queue to resolve issues within agreed SLA
• Ensuring customer expectations are met
• End-to-end resolution of minor incidents with regular updates to all relevant parties to ensure satisfaction levels are maintained (i.e. management, customers and suppliers)
• Management of call escalation to ensure the incident/problem is being dealt with quickly by the relevant team (i.e. Finance, Sales, 2nd/3rd line support or Infrastructure teams)

Milton Keynes, United Kingdom

• 1st/2nd line support responsibilities include:
• Handling approximately 150 calls per week of varying levels of complexity
• Management of a problem call queue to resolve issues within agreed SLA
• Ensuring customer expectations are met
• End-to-end problem/issue resolution with regular updates to all relevant parties to ensure satisfaction levels are maintained (i.e. management, customers and suppliers)
• Telephone and face-to-face customer management

Telford, United Kingdom

• Responsibilities include bookings, preparation, cleaning & ensuring customer satisfaction
• Acquired skills dealing with customers & handling large sums of money
• Experience in working as an individual and as part of a team

Telford, United Kingdom

• Received training in shelf replenishment & till operations
• Developed skills in dealing with customers & handling large sums of money

Telford, United Kingdom

• Responsibilities included analysing & executing test scripts
• Developed programing skills utilizing; SQL, UNIX, Oracle Database & VME
• Experienced working as an individual and as part of a team

Telford, United Kingdom

• Responsibilities included bookings, serving, cleaning & ensuring customer satisfaction
• Experienced working as part of a team

Foundation Degree, Computer Science, Pass

• Work-based Project (B) • Project Management (C) • Business Resource Management (C) • Website Design & Management (C) • Systems Design &.

Certificate Of Higher Education, Computer Networking And Hardware, Pass

• CCNA1 HE – Networking for Home and Small Businesses (C) • CCNA2 HE – Working at a Small-to-medium Business or ISP (C) • CCNA3 HE –.

Advanced Diploma, Computer Programming, Partial Completion

Advanced Gce, Applied Ict, Pass

• OCR Level 2 certificate for IT Practitioners (ICT Systems Support) • Level 2 Key Skills in communication (Pass)

Gcse, Various, Pass

• Intermediate General National Vocational Qualification (C x4) • Mathematics (C) • English Language (D) • Business Studies (D)