Simon Grove Email & Phone Number

Chessington, GB

Chessington

• I was in a team of five, responsible for supporting the revenue critical applications used across the largest amusement attractions across the UK.This included the support of all Ticketing, Retail, Access control and.
• Investigation and resolution of incidents for all supported applications.
• Configuration and implementation of software.
• Bug fix, fault finding and creation of documentation.
• Till building and image deployment.
• Routine maintenance and pre-emptive checks

Wimbledon

• In this role, I was one of three IT Analysts. This meant that my role covered all aspects of an IT department from 1st, 2nd and 3rd line support to server maintenance, application testing and implementation.This role.
• The support of Oddbins Head Office, including 90-100 Desktop PC and 25 laptops.
• The support, maintenance and implementation of 20 Servers.
• The remote support of 128 Oddbins branches, with an average of 3 Windows NT based tills each, and a handful running HP Thin Clients.
• The administration and organisation of all user and computer accounts using Active Directory.
• The creation and maintenance of email accounts using Microsoft Exchange.

New Malden

• As the Blackberry support technician for Hays, as well as my role as 1st Line technician, I solely supported 485 users, worldwide across the company. This includes:
• The management of all user accounts within BES.
• The purchasing and redistribution of all equipment.
• Becoming the Hays O2 account contact.
• Directly handling all Blackberry troubleshooting and queries, leading to resolution.
• Where possible, repairing physically damaged handsets.I have also received O2 certified Blackberry and BES training.

New Malden

• In this role, I learnt the skills of the 1st line of an IT service desk. This includes gaining an in depth knowledge of a large number of programs and systems. During my time in this role, I have been given the chance.
• The support of all Hays staff worldwide (6500+) using verbal, written and face-to-face communication, answering an average of 70 calls a day, 65 of which were resolved on call.
• Effective and efficient troubleshooting of all IT issues (software and hardware) resulting in resolution or escalation.
• An in-depth knowledge of all Hays software, such as Adapt, JDE, Active Directory and Citrix Management Console (to name a few).
• Following the correct procedures for recording, updating and (if I cannot fix) escalation of all logs.
• The maintenance of all user accounts within Active Directory and Adapt.