Simon King Email & Phone Number

Southampton, England, United Kingdom

Southampton, England, United Kingdom

I am responsible for handling, preparation and processing of patient COVID tests using LAMP technology.As a part of the Data Team I am responsible for preparation of patient test results for review and release by our Biomedical Scientists.I also perform Shift Lead duties including reporting absence, authoring SOPs and implementing improved processes.

Chandlers Ford, Uk

Following on from a period of outstanding success and growth, Primerdesign established a Customer Care team to deliver outstanding service and ensure customer satisfaction. I was given the opportunity to head up this team and have leveraged my extensive experience of customer service and organisational skills to jump start the process. I head up a team who are focused on delivering the best possible customer experience.Key responsibilities include setting up and documenting new procedures, ensuring service standards are met, liaising with other departments to reach goals, and handling high-level customer queries.During the COVID-19 outbreak, I remained working with my team to meet the challenging workload head-on. We had an unparalleled interest in our products and went the extra mile to help get COVID-19 qPCR kits out to those who needed them, including the NHS.

Southampton, United Kingdom

Working within a small but fast growing biotech business, I was responsible for all aspects of sales globally but mainly focusing on APAC. My role included managing existing customers, identifying new opportunities and working on new product launches. As part of the job role I developed a deeper understanding of the science behind our products and assist with technical issues our customers encounter. I also had a number of additional responsibilities, including working closely with the Quality & Regulatory team and fulfilling my duties as a senior fire warden.

Southampton, United Kingdom

I primarily handled queries from employees regarding their flexible and voluntary benefits and accessing online accounts. I would respond to email queries and answer phone calls. I also handled the meal allowance claim process for a large number of on-the-road utilities employees. My job required high levels of confidentiality due to handling sensitive data and also careful documenting of each case I handled.

Southampton, United Kingdom

I joined the company as a part time crew member in 2001 but was promoted to Crew Trainer after a year and then to management in 2003.As a manager my responsibilities included the following:-Health and Safety and security procedures adhered to at all times by all persons on the premises.-Continuous training and development of all staff under my oversight.-Ensuring all customers received outstanding customer service.-Helping the store to meet financial targets by increasing sales and repeat custom, reducing waste and controlling labour spend.-Supporting senior management with short and long term business targets.-Daily stock management procedures: stocktaking, shelf life management and replenishment, order input and delivery acceptance and storage.-Providing First Aid when necessary (First Aid at work certificate)In addition to this, I took over the administrative role in 2012 and also assumed responsibility for the following:-Maintenance of Employee's files including Right To Work and Visa documentation.-Filing of disciplinary documentation and following up on official reprimands.-Reviewing applications, contacting potential applicants and arranging interviews, and holding interviews.-Tailoring the store's training programme to meet the needs of both the business and the individual staff members.-Reviewing the security procedures in the store, generating and implementing improvements.