Simon Long Email & Phone Number

United Kingdom

Chester, England, United Kingdom

Management of planners that cover multiple regions to ensure efficient and effective completion of tasks and objectives in a fast paced environment with competing priorities.

Chester, England, United Kingdom

- Scheduling and organising the workload of gas operatives to ensure efficient service delivery.- Communicating with operatives regarding workload-specific details of jobs and relay time-sensitive information.- Raising and scheduling follow-on appointments when requested by gas operatives or management to fulfil contract and service specifications.- Organise and prioritise annual gas servicing for multiple regions, including the restructuring and optimisation of workload.- Liaise with customers directly to arrange and update the details of appointments and handle any queries or complaints in a positive and professional manner. - Keeping database records up to date and accurate to provide effective operations.- Being given the responsibility of taking the lead role in the North region, including, resolving complaints handed down from my line manager. - Training and supporting my team and new staff to be able to carry out the role to effectively meet targets and deadlines.

Edinburgh, Scotland, United Kingdom

- Planning, organising and evaluating operational, trade specific workload diaries ensuring pro-active and efficient use of resources and adherence to defined timescales, using both manual and electronic systems. Specialist systems include Total, Northgate and DRS (Opti-time).- Liaising effectively with customers relating to responsive, emergency and planned maintenance enquiries and scheduling of works to ensure consistency of service.- Using diplomacy and initiative to deal with complex and emotional issues.- Working with other service teams to ensure problems are proactively resolved. - Attending team working project groups to focus on service improvements, team goals and the sharing of best practice - Making informed decisions to ensure the health and safety of vulnerable customers, prioritising repairs are to be carried out immediately and the impact this will have on scheduling. - Maintaining accurate data and feeding back inaccuracies to the necessary parties.- Decision making to reflect the continuously changing requirements of the role, working both independently and as part of a team and to ensure: - Efficient workflow to operatives and subcontractors - Legislative compliance - High performance results - Positive reputation of Edinburgh Building Service and the Council - High customer satisfaction - Positive workforce morale

Diploma Of Higher Education, Arts Management And Film Studies

A Levels, Photography, English Language, Biology

As Levels, History, Biology, English Language, Photography, General Studies

Gcses

10 GCSEs Grade A-C, including Mathematics and English