Simon Chapman Email & Phone Number

Middlesbrough, England, Gb

Remote

At its core, the Fortius Network connects buyers and suppliers, collects and presents supplier information, and enables buyers to test suppliers for compliance with pre-set industry standards or their own custom requirements. However, our platform goes well beyond the core functionality you’d expect from a supplier assessment tool. Powered by our underlying technology and extensive dataset, the Fortius Network features a host of value-added services to help you better manage every aspect of your supply chain.

Remote

In this role, I was required to assist with all customer inquiries within a retail setting over the phone,email, and live chat. Issues consisting of arranging returns, warranty claims, refunds, complaints, importduties and taxes, website navigation, and website technical faults. This was a WFH role that requires,patience, and discipline as well as some technical knowledge to ensure you can set up your hardware/software correctly to carry out the role whilst maintaining your schedule and managing your caseload.My performance was monitored by my ability to reach between 90-100% in EPH, CPH, CCPH, holdtime, call length, open cases, and quality assurance of which I succeeded throughout my employment!Demonstrating excellent customer service both verbally and written, organisational skills, team workingskills, and the ability to manage my workload. I was also an active team member in assisting newemployees to action their cases correctly and was very proactive in communicating with internaldepartments and external brands, whilst keeping the customer updated throughout my progress. Thisrole also allowed me to gain experience in using Amazon AWS softphone and Salesforce 365 CRM.

Stockton-On-Tees, Stockton-On-Tees, United Kingdom

I.T & ONLINE SALES• To manage, maintain and implement I.T software/hardware solutions across the 5 branches and HQ.• To maintain the company's online selling platforms and ensure they remain a steady stream of income. • To process, investigate and resolve all customer complaints via the company online portal.• To implement and enforce all company GDPR practices across departments.• To manage, maintain and configure the company EPOS system.• To configure and manage Payment Terminals/card terminals, both online and in-store.• To complete a PCI/DSS Compliance audit once a year.• To uphold all agreements within company SLAs for outside contracts.• Microsoft 365 Administrator for the Company, specifically email account management, exchange server, teams, and all other MS programs.• To design, manage and maintain the company website, intranet, and online store.• To set up and maintain the company online selling platforms, WordPress, eBay, Etsy, Vinted, Shopify, Square-up, and Shpock.• To ensure all materials/images are optimised for online use. • To create blog posts for the company website following strict company brand guidelines and tone.• G-Suite's administrator, specifically account creation and management of Chromebook/Android devices.• To provide remote and on-site support for software packages and system faults and log accordingly.• To manage, maintain and implement digital devices such as Mobile Phones, Sat nav's, Dash Cams, etc.• Assets management, log, and audit all company digital assets.• To manage company cloud servers.• To be the main point of contact for all I.T software and hardware-related issues.• To mentor/train university interns and volunteers specifically digital marketing and SEO.• To perform regular backups using the 3, 2, 1 strategy.• To destroy sensitive data/devices in line with industry standards.• To record all company accounts and passwords in line with company DRP policies.

Stockton-On-Tees

To oversee the delivery/collection logistics, as well as assisting the Store Manager. Duties include:- • Assisting with day to day running of the shop. • The day to day running of the company EPOS system. • Overseeing staff/volunteers on the switchboard. • Optimising sales. • Promoting the charity and optimising donations. • Maintaining effective stock management and merchandising. • Managing and training shop volunteers. • Assisting with shop administration. • Health & Safety within the shop. • Ensuring FRADE policies and procedures are always adhered to

Stockton-On-Tees, Stockton-On-Tees, United Kingdom

General office duties including completing paperwork, answering calls, inputting donor/customer data on to the company database. Arranging collection/deliveries in order of postcode efficiency and load weights. Dealing with customers on the phone and face to face as well as communicating electronically with team members across company departments. Assisting the store manager in store serving customers arranging store layouts, handling cash and using the till system, process deliveries and prepare sold items ready for delivery as well as providing cover for the store manager as and when necessary.

Stockton-On-Tees

I worked alongside the I.T department to provide on-site I.T assistance and troubleshooting support for company employees and customers (tenants) in their homes. I worked on a three-month rotation between company offices at various locations across Teesside and often found myself assisting various departments with their workload, this consisted of attending Housing Officers weekly surgeries in the community, assisting customers (tenants) with housing/housing benefit applications as well assisting the housing application team to process applications. Other duties included assisting with staff training to use various company computer systems/databases and uploading news articles to the company website/intranet.

Distinction, Information Technology And Business Administration

Education record