Simon Mahe Email & Phone Number

Guernsey

• Carry out the day-to-day activities of JT Group limited Data Centre’s.
• Act as point of contact for routine maintenance activities with JT departments / contractors.
• Record facility operational information for JT Group Data Centre’s.
• Assist with all customer installation projects in accordance with company installation and health & safety procedures.
• Travel and work at multiple JT Group facilities to provide support and to cover fluctuating workloads throughout the group.

Within this role I was responsible for all customer domains requests from checking the availability of requested domain names and acquiring new domain names, renewals of all customer domain names, setting up and amending A records, MX records & reverse DNS lookups and also creating and allocating web space on a lynx based server.

Fault finding and resolving issue's on broadband connections and email services. This was done over the phone in a call centre environment much the same as a technical helpdesk role would operate but also as a first point of contact for accounting enquires and customer services. The work covered many different situations which would need to be resolved in.

Avce It, Computer And Information Sciences And Support Services

Gcse'S

Primary School