Simon Maple Email & Phone Number

In first two years at L&G I have been responsible for managing business plans for two of the largest areas within retail operations, Life Claims and Underwriting. I have also managed the roll out of capacity planning support to other complex areas

Producing the end to end capacity planning for ten markets across European Corporate Card servicing. This involved analysing historical data for multiple complex metrics and combining it with known future impacts to create staff requirement models and 'what if' scenarios. planning for large scale re-engineering and centre migration projects.

six month secondment managing two separate global capacity planning teams across 3 time zones. During my time in this role, I successfully led a global team of six analysts, managing the team through the annual budget planning process, supervising the on-boarding of three new team members including mentoring the junior analyst, and providing support by.

Brighton, United Kingdom

During this role, I initially worked on both capacity and scheduling, and later specialised on scheduling. I was tasked with creating a new scheduling process as the operation were experiencing high levels of sickness due to neagatvity towards the previos appraoch. I worked with the market to understand the negativity felt by the staff, and created a new.

Brighton, United Kingdom

During this role, I was responsible for the end to end long term planning for France, Sweden and Finland customer services. During this time, I designed call routing solutions that successfully reduced staff requirement, whilst increasing their utilisation and improved servicing to our customers. I also lead the planning support for various projects, which.

Brighton, United Kingdom

This position involved leading the team of analysts to complete the forecasting of future call volumes for a number of inbound call centres across the UK, including identifying trends and outliers, and developing long term planning models.

Brighton, United Kingdom

This position involved the daily management of 200 FTE to ensure good service levels and low abandon call rate. An essential skill was analysing and identifying weaknesses in staffing to better plan out the supply of staff against demand.