Simon Marston Email & Phone Number

United Kingdom

United Kingdom

Stevenage, Hertfordshire, United Kingdom

As a Level 3 Technical Analyst at Carestream Dental it is my job to be the final escalation point for technical issues which have been unable to be solved at Level 1 or Level 2, or which require custom SQL scripts to be devised and implemented in order to fix issues within customer databases. This often requires investigation and strutiny of SQL data.

Stevenage, Hertfordshire, United Kingdom

As a Level 1 Support Representative on the Enterprise team I was able to expand upon my earlier role with Carestream, learning to troubleshoot and resolve issues within more complex environments and forbigger corporate customers. My expanded role included troubleshooting with users on hosted environments and a variety of other remote platforms, running SQL.

Stevenage, Hertfordshire, United Kingdom

As a Level 1 Technical Support Representative it was my role within the company to liaise directly withclients at dental practices, engineers on site and occasionally prospective customers looking intoCarestream Dental products, and provide them with technical support or advice. This involvedtroubleshooting problems via the telephone, providing remote.

Letchworth, Hertfordshire, United Kingdom

Adept Scientific Ltd sold a wide range of scientific, mathematical and bibliographic products to an impressive range of commercial and academic organisations. As Software Support Specialist at Adept Scientific Ltd, it was my job to assist our multitude of clients in the UK, as well as Nordic regions, with any technical questions or problems they may have.

Working as part of a small team I provided the first point of contact for Ultra Living and Globaltopzcustomers, advising them on the various products available, and assisting them in making purchases.

Stevenage, Hertfordshire, United Kingdom

The purpose of the Service Control Team was to fully manage all high severity incidents that affected the users of the IT services provided by Fujitsu. This included estate-wide outages of applications and unscheduled server downtime, through to resolution within the Service Level Agreed timeframe.Within this role it was my job to liaise with remote.

Bracknell, England, United Kingdom

Whilst working within Reconciliation Services for the Post Office account I was responsible for compiling various reports within the agreed SLA for the customer as well as rectifying incorrectly processed transactions by analysing daily reports to capture any financial irregularities. The role required me to work independently and proactively, and needed a.

Stevenage, Hertfordshire, United Kingdom

As a member of the Comms Management Team, my responsibilities included identification of IDSN or ADSL networking faults across a UK wide customer estate and progressing the issues towards resolution to ensure restoration of site comms, ensuring the minimum possible customer disruption. This would often involve liaising with third party providers in order.

Stevenage, Hertfordshire, United Kingdom

As a Level 1 Customer Service Technician my role was to assist with basic customer technical queries, assisting with both hardware and software issues stemming from counter-top software.