Simon Melling Email & Phone Number

United Kingdom

- Managing a Framework Partner Offshore GIS Application Support Team.- Identifying and driving service improvement initiatives (technical and customer experience).- Requirements Analysis.- Supporting a varied GIS Technology stack including: ArcGIS Desktop with ArcFM, ArcGIS Pro, ArcGIS Server, Geocortex Essentials, FME Form, FME Flow, ArcGIS Online.- Assuring the quality and effectiveness of team processes and technical documentation.- Ensuring the success of new GIS solutions being onboarded into the support team, from Project Delivery functions.

Warrington, England, United Kingdom

Supporting the SAP Human Capital Management (HCM) application:- Helping exploit capabilities of the SAP HCM solution, to drive business improvement.- Production of user guides, functional documentation and testing scripts.- Support incident resolution.- Assess business change requests for feasibility, providing advice where business process changes may be more suitable than system change.- Working with key stakeholders in the HR department to aid them in achieving their objectives via SAP HCM solutions.- HCM modules supported: Personnel Administration, Organisational Management, Learning Solution, Employee Self Service, Manager Self Service, Enterprise Compensation Management, Personnel Development.

Warrington

- Supporting Finance & Capital Delivery business areas, by way of understanding their business processes and how these are underpinned by various SAP applications.- Resolving incidents and undertaking configuration of SAP applications, covering: -Financial Accounting (FI) -Controlling (CO) -Business Warehouse (BW) -Project Systems (PS) -Business Planning & Consolidation (BPC)

Exploiting GIS, to allow an intelligent way of working with both domestic and commercial billing data, including but not limited to:- Generating missing revenue.- Identifying erroneous billing data.- Supporting 65+ GIS users.- Conducting analysis to support policy decisions / complaints resolution.- Creation and maintenance of training material, and its delivery.- Identifying improvements & gathering requirements, creating specifications for new bespoke tools, liaising with ICT and improving existing processes - all to help customer advisors perform their jobs more effectively.- Management and maintenance of spatial data, that substantiates billed charges for 175,000 commercial customers.- Maintenance of user acceptance testing suites / regression testing suites.- Most importantly, sharing knowledge and helping people wherever the opportunity arises!

Foundation Degree, Computing / Networking

Cisco Ccna, Computer Systems Networking And Telecommunications

Avce Double, Computer Technology/Computer Systems Technology, Ab