Simon Miles Email & Phone Number

Sandwell, Sandwell, United Kingdom

London, Gb

London, Gb

Milton Keynes, Buckinghamshire, Gb

Leeds, England, Gb

London, Gb

Warwick, Gb

Warwick, Gb

London, City Of London, Gb

Duluth, Georgia, Us

The salesforce lead for the EME region on the Global Org consolidation project – A project to unify all existing regional salesforce orgs into a global consolidate org which records all data from multiple regions and business streams (service, parts and whole goods), ensuring the Global org offered all existing functionality from previous regional orgs whilst bringing unity to data and business processes in one system – Involved in project workshops to define complete business requirements - common & regional specific. Build and development planning, refactoring existing development to fit within new system architecture, data migration, data integration - build and test (utilising Informatica Cloud System), coordinate technical and business testing and provide support throughout delivery Go Live.On a day to day basis working with and coordinating the EME salesforce support and delivery team (system admins, data analyst, developers & data integration specialist), providing support for issues, bugs, feature enhancements and system changes (data, functional & technical) .Also involved in the delivery of two dealer network communities - One utilising classic salesforce.com communities with dealer personalisation functionality and the introduction of APEX sharing for complex data visibility requirements, delivered in multiple languages.Another through a developed UX application (SKUID an appexchange partner) which focusses dealers on using a defined (common) sales process supported by an AGCO supplied pipeline, also delivered and supported in multiple languages.Other technologies/tools involved & exposed to throughout contract – Heroku, COGNOS, SAP, AKKROO (Lead Capture), Pivotal TrackerVendor / Partner relationships with – Skuid, Make Positive, Bluetis & PARX.

London, England, Gb

Working with business stakeholders to resolve system issues and develop enhancements which improve workflow and productivity for the internal functions of BP International using the salesforce.com sales and service platform with customer and partner portal functionality.Project scoping, requirements gathering, functional design, technical requirements gathering and creation of specification documentation to help develop solutions which suit the business purpose and system architecture. Coordinating development and deployment of the solutions with offshore development partners from change request through to user delivery and sign off. Assisting the 1st line support team with functional and technical knowledge to help resolve user issues and bugs daily ensuring users downtime is minimal.Review current system configuration and processes to help identify areas of enhancements and improvements.

Hercules, Ca, Us

Scope requirements of business processes which require salesforce.com solutions. Formulate solutions and document solution proposals, plan and carry out solution development with user testing and training.Daily, weekly and monthly meetings/calls with regional coordinators and business managers (Sales, Service, Marketing) to discuss requests for enhancements and new functions & features required from the system to support their areas of business. Daily support for Europe, APAC and EMEA user groups via request queues - bug fixing, profile and role amendments, user access, deactivation, data loading, cleansing and small system changes.

Barkingside, Essex, Gb

Reporting to the Head of Database Marketing and IS team ensuring development of the new CRM system (Salesforce.com) is planned and prioritised based on business objectives.Working within an Agile project environment liaising with internal teams and stake holders to gather and scope requirements, providing solutions to business processes to move from As Is within existing system, To Be within new system. Producing control documents for changes to the system, co-ordinating review and approval of these documents to ensure accuracy of requirements are maintained, up to date and in line with system development.Manage, co-ordinate and attend regular meetings with departments, stake holders and the project delivery team to discuss priorities, issues and ensure quality criteria and delivery dates are met.Configure and administrate users/roles/profiles, custom objects, page layouts, record types, Security Sharing rules, workflow automation. Create and manage a reporting strategy to ensure that all users can obtain information required to achieve objectives and drive the business.

Digbeth, Gb

Manage and coordinate saleforce.com customer projects for system implementation and development. Working with IT and business resources to gather detailed business requirements, developing functional specification documents, configuration designs, use cases, test conditions, test scripts, and training documentation.Configuration of Salesforce.com to meet the approved solution designs.Define and build reporting to measure key aspects of the business in line with clients’ requirements.Develop training materials and other change management collateral as appropriate for each project. Deliver training to super users and end users as appropriate.Measure and document business results achieved through solutions implemented.Integration of third-party applications – Ascent ERP, FinancialForce, Conga Composer & Conductor (Appextremes products), Dotmailer.

Manage projects for enhancement of the salesforce.com platform. Advisor to help improve business processes through salesforce.com. Requirement gathering from the business, system development - user profile, hierarchy setup, security model setup, object manipulation - building custom objects, fields, page layouts, workflow rules, buttons & links production, validation rules, report and dashboard production, testing and deployment supported by training to the user groups. Present project updates to stakeholders.3rd party applications configuration - echosign & conga products (Appextremes). Implementation of a new telephone system with integration to salesforce for use by Customer support and Finance departments allowing for dynamic call management with automatic activity logging and call recording.Knowledge of Apex and visualforce. Enhancement of sites, development of both customer and partner portals.Data manipulation on mass through data loader and other systems with secure data back-up procedures and change control recording methods. Process map and system develop to help the business achieve ISO accreditations

Coventry, Gb

Project Coordinate, Develop, build and rollout CRM system projects (Salesforce.com)for 250+ users across the UK, Europe US and Asia Pacific. Support and administration worldwide, defining security models, system updates & new release role outs, manipulation of layouts, system functions and building integrations for the web CMS. Developed and deployed workflow & approval processes for finance, manufacturing and sales departments. Managing the implementation and rollout of the mobile CRM software from contract negotiation & agreement, product development, testing, and implementation, providing onsite training to users in the UK, Europe, USA and Asia Pacific.Creation and maintenance of reports and visual dashboards.Maintaining large volumes of data, implementing a data cleanse process, ensuring documentation completed and audit processes are followed to allow for system roll back or further data changes.Certified in Ektron CMS400.net administration, providing training to CMS content editors worldwide, administering structure and development of the companies new website from creation of web content copy, imagery, site map construction, navigation, product library construction, taxonomy structuring, function testing of CMS/CRM integration, communication of bug errors and resolution deployment, assisting in the deployment of digital marketing using e-magazines & micro sites giving support and guidance of best practise and technical abilities of the companies systems. Manage the development of US, European and ROW website content, construction and deployment. A key contact between global marketing managers and digital agencies to coordinate role outs of future site developments and enhancements, working with SEO advisors to increase website traffic and retention.

Birmingham, Gb

Providing assistance and support to the company’s divisional customers. Maintaining and developing customer accounts ensuring the operation of the customer’s account with the business is consistent whilst growing relationships with new and established customers through onsite meetings, telephone and email. Analysing accounts to help locate trends within areas of the business where a more efficient service or product could be offered to the customer in line with their needs and requirements. Presentation of details to the customers in the forms of reports and artistic presentation to show the benefits gained to groups and individuals, on and off site as a representative for the company.As a key customer contact I was able to provide a wide range of information and assistance, reporting to all levels of the customers operation ensuring the best possible response and service is given at all times in every circumstance.Daily processes included implementation of policy documents and agreed pricing, maintaining existing customers’ accounts and ensuring all company services and operation of the accounts are kept to the highest standard.

Birmingham, Gb

Working on the National Fleets credit control team analysing large customer accounts and assisting in the recuperation of outstanding debt, communicating through phone, emails and customer meetings both on and off site. Seconded in July 2003 to a project team to oversee the setup and implementation of the company query management team and process. My role on the team was to coordinate the processing of customer queries regarding invoicing and orders to the relevant business departments’ i.e. centre managers, account managers and invoicing department. Utilising different systems and IT knowledge to enable myself and the team to provide an efficient and accurate service to the company and customers for resolution. This information was used to analyze root causes and find solutions to continuing problems to eliminate their reoccurrence, reporting to internal and external customers on methods and remedy for the improvement in services.

As part of the financial planning team I analysed data for projects within the company. Compiling reports in numeric and graphical format to present to all levels of the business unit on a daily and monthly basis. I also assisted other team members with IT support and solutions as part of my development within the company utilising my knowledge and skills in this area. The role within management accounts was to assist in the production of the monthly ledgers, dealing with accruals, asset management and monthly billing from large company suppliers. Ensuring all the month end accounts were reported accurately and on time to the business managers and development teams.