Simon Miles Email & Phone Number

Hitchin, England, United Kingdom

United Kingdom

Concessions

Working with independent and corporate clients to create sustainable growth and stronger identity with in the casual dining market.

London, United Kingdom

• A short term contract working in the marketing team supporting a brand refresh for Cafe Rouge. A successful project which resulted in double digit growth. Responsibilities included.
• Cost engineering
• Management and control of business on costs
• Review and order of new products
• Design and management of specific project time frames
• Ensuring key assets and collateral delivery

North London

• I was employed as an Area Manager operating 14 Café Rouge restaurants in London. Café Rouge is operated the Tragus Group one the UK’s largest casual dining operators. My passion is finding opportunities to shape.
• Responsible for 14 Restaurants in London with an annual turn over of £11 million
• Review Budget sales & Cost
• Forecasting sales on a weekly basis
• Full ownership of P&L account
• Ensuring capital return on investment at 30%

Milton Keynes, United Kingdom

• Managed Implementation of new brands in to existing restaurants and developed training programmes for this project.
• Delivered 20% sales growth following re brand.
• Designed service journey and training plan
• Recruitment of entire team across brand

Cambridge, United Kingdom

• Responsible for a yearly sales budget of £3.2 million
• Collecting and reporting of weekly key performance indicators
• Undertake reviews of profit and loss accounts with managers
• Conducting regular product / Health & safety / Brand standards audits
• Carrying out disciplinary, appeals and grievance hearings in line with policy and procedures
• Handle / investigate and respond to complaints within 3 days of notification

Hertfordshire, UK

• As General Manager I was responsible for achieving quality service by developing and managing a well-trained customer focused team.Achievements:
• Act Sales 532000 vs. 445000 Budget
• Yr1 40% Growth LFL 40 % Profit / Yr2 25% Growth 43% Profit
• Complaint Ratio 1:532,000
• Food Safety & Health safety audits passed
• Consistent customer audit scores averaging 93%