AeroLeads people directory · profile
Simon Miller Email & Phone Number
Head of Customer Service
at
SMC Corporation Australia and New Zealand
1 work email found
@amaysim.com.au
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 86%
Current company
Role
Head of Customer Service
Location
Balmain, New South Wales, Australia
Who is Simon Miller? Overview
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Quick answer
Simon Miller is listed as Head of Customer Service at SMC Corporation Australia and New Zealand, based in Balmain, New South Wales, Australia. AeroLeads shows a work email signal at amaysim.com.au and a matched LinkedIn profile for Simon Miller.
Simon Miller previously worked as Head of Customer Experience & Onboarding at Madecomfy and Continuous Improvement Manager at Madecomfy. Simon Miller studied at Newtown High School Of The Performing Arts.
Company email context
Email format at SMC Corporation Australia and New Zealand
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{first}.{last}@amaysim.com.au
86% confidence
AeroLeads found 1 current-domain work email signal for Simon Miller. Compare company email patterns before reaching out.
Profile bio
About Simon Miller
I design processes that solve problems and create indirect value; Like an escalation system that delivers industry-leading complaint numbers, gathers valuable customer insights, and supports the prioritisation of contact reduction strategies. By leveraging contextualised data, customer sentiment, and business impact metrics, this feedback drives improved CSAT and lowers the cost to serve.I’m spirited about building teams where people are clear on their goals, aligned in their approach, and empowered to succeed. Supported by strong leadership and robust infrastructure, these high-performance units stay focused, confident, and energised by their mission. The results? Low attrition, high engagement, and sustained business success.All of these people and processes are nurtured by a framework modelled on the world's most scalable entity - a tree. This is an ecosystem that promotes sustained growth and excellence, ensuring teams and strategies evolve in harmony.I’m deep in the Customer space and enjoy talking to like-minded folk. Please reach out for a chat if this resonates with you.
Current workplace
Simon Miller's current company
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Smc Corporation Australia And New Zealand
AeroLeads page
10 roles
Simon Miller work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience & Onboarding
Managed short-term rental operations for 1,000 properties across Australia and New Zealand, overseeing key teams in onboarding, customer success, and property management.✔️ Proactive Account Management - reduced owner cancellations by 65% - all time best results.✔️ Through targeted and enhanced quality standards improved Airbnb ratings by an average of.
Mar 2024 - Sep 2024
Continuous Improvement Manager
✔️ Combining bespoke reporting with playbooks reduced the average time to action maintenance requests by 63%.✔️ Nurtured a culture around team development and growth leading to a team engagement of 90%.✔️ Onboarded offshore partner (Philippines) by designing and implementing a program for 30 staff, reducing cost to serve and contributing to improved cross.
Mar 2022 - Mar 2024
Operations Manager
BPO to amaysim.✔️ Achieved industry-leading TIO (Telecommunications Industry Ombudsman) contextualised complaints ratio compared to Optus, Vodafone and Telstra. Better by a factor of 5.✔️ Reduced contacts by 60% through the Contact Mitigation program.✔️ Improved CSAT by 47% and maintained a QA program that drove continuous improvement.✔️ Achieved a sub 10%.
May 2021 - Mar 2022
Customer Experience Manager
✔️ Reduced compensation credit by $750k in 6 months: created and implemented improved Billing process, solving common issues and customer friction.✔️ Reduced collections agency referrals by 20% through automation, achieving a 30% success rate (on 2nd paymentattempt)✔️ 95%+ handle rate, -10 secs ASA, 90+ FCR by developing staff skills and leveraging.
Oct 2017 - May 2021
Business Success Manager
Jan 2017 - Oct 2017
Tier 2 Lead
Sep 2015 - Jan 2017
Billing Support Coordinator
Aug 2014 - Sep 2015
Billing Specialist
Aug 2013 - Aug 2014
Customer Service Representative
Nov 2010 - Aug 2013
1 education record
Simon Miller education
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Newtown High School Of The Performing Arts
FAQ
Frequently asked questions about Simon Miller
Quick answers generated from the profile data available on this page.
What company does Simon Miller work for?
Simon Miller works for SMC Corporation Australia and New Zealand.
What is Simon Miller's role at SMC Corporation Australia and New Zealand?
Simon Miller is listed as Head of Customer Service at SMC Corporation Australia and New Zealand.
What is Simon Miller's email address?
AeroLeads has found 1 work email signal at @amaysim.com.au for Simon Miller at SMC Corporation Australia and New Zealand.
Where is Simon Miller based?
Simon Miller is based in Balmain, New South Wales, Australia while working with SMC Corporation Australia and New Zealand.
What companies has Simon Miller worked for?
Simon Miller has worked for Smc Corporation Australia And New Zealand, Madecomfy, Probe Group, and Amaysim.
How can I contact Simon Miller?
You can use AeroLeads to view verified contact signals for Simon Miller at SMC Corporation Australia and New Zealand, including work email, phone, and LinkedIn data when available.
What schools did Simon Miller attend?
Simon Miller studied at Newtown High School Of The Performing Arts.
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