Simon Munene Email & Phone Number

Nairobi County, Kenya

Designed training programs for QA Engineers, covering a wide range of topics related to software testing methodologies, tools, processes, and industry best practices.Developed training materials, including presentations, hands-on exercises, documentation, and other resources to facilitate learning and understanding.Conducted training sessions, workshops.

Nairobi County, Kenya

• Managed expectations on testing activities by mitigating risks to key milestones.
• Liaised with the relevant departments to ensure key infrastructure (environments, interfaces &access) is set-up to enable all required testing activities.
• Managed the UAT process by supporting clients to establish key scenarios to test their businessprocesses to maximize benefit of the UAT process ensuring full acceptance and integration of thesoftware solution.
• Assigned work to QA Engineers and manage successful completion of work to set deadlines.
• Managed processes and procedures locally within the test team and with external teams across theSDLC to drive and implement improvements to optimize efficiency and first-time pass rate.
• Measured, developed, and optimize quality of team outputs and performance.

Nairobi, Kenya

Automate, validate and verify systems to ensure quality software systems are upto per as the User requirements,Business Model and as per the world-wide proffesional software approach.

Nairobi, Kenya

• Provided Tier 1 & 2 help desk support for technical assistance in person, via phone chat using Atlassian Jira ticketingsystem, and follow up with customers and users to ensure complete resolution of issues
• Implemented of ITSM/ITIL toolsets and collaborating of use of ITIL service desk best practices and process-basedservice management framework
• Monitored administration of Atlassian Jira ticketing and helpdesk system
• Optimization of IT infrastructure including network, communication equipment to ensure optimal performance andoperations across the workplace
• Managed operating systems and cloud-based active directories in liaison with AWS engineers
• I was responsible for setting up technical management of conferencing and collaboration solutions throughout thecompany.

Nairobi

• Drive Testing for the Optimization of UMTS and GSM Network.
• Collecting and Analysis the data on TEMS Investigation and MAP INFO.
• Primarily responsible for all KPI call scenarios for the performance management of the GSM and UMTS Network. Call Test consisted of MO, MT voice calls data calls handovers checking etc.
• Performing site shakedown for successful integration of site in the network and cluster drives to check the coverage gaps handover problems and site overshooting.Post Processing of Drive Test Logs to provide solutions
• Preparing RAN Tuning Report using TEMS Route Analysis
• Coordinating field team engineers to solve customer complaint, detail drive test etc.

Nairobi

• Together with SDP and Nilinde M& E team, administer quarterly Routine Data Quality Audits (RDQA) at SDP/LIPlevel and ensure follow-up and implementation of identified action plans in a timely fashion.
• Participate in monthly CHV data review meetings to strengthen data quality and holding of meaningful data drivensessions and provide feedback to SDP team, Nilinde County coordinators and M&E coordinators.
• Participate quarterly performance review meetings and provide meaningful updates on data quality. Work closelywith SDP/LIP staff to strengthen filing of beneficiary documents at SDP/LIP and support
• Updating and monitoring of filling tracker.
• Work with SDP/LIP staff to ensure regular updating of talking walls with data on relevant KPI.
• Together with M&E coordinators, harvest existing capacity gaps among workforce and jointly develop a plan ofaction.

Master'S Degree, Computer And Information Systems Security/Information Assurance

This programme will equip you with the necessary blend of technical and managerial skills to initiate and manage the introduction of the.

Certificate, Huawei Certified Network Associate, Computer Information System Company., Distinction

Validation of knowledge and skills required for the configuration and maintenance of networks. Development of networking hardware.

Bachelor Of Applied Science - Basc, Computer Science, Second Class

Activities and Societies: Study of processes that interact with data and that can be interact with data and data can be represented as.