Simon Munene Email & Phone Number

Nairobi County, Kenya

Designed training programs for QA Engineers, covering a wide range of topics related to software testing methodologies, tools, processes, and industry best practices.Developed training materials, including presentations, hands-on exercises, documentation, and other resources to facilitate learning and understanding.Conducted training sessions, workshops, and individual coaching for effective knowledge transfer.Provided hands-on guidance and mentorship to QA Engineers, assisting them in applying learned concepts and tools in their daily work.Monitored and track the progress of QA Engineers relative to client expectations, provide ongoing support and feedback, and identify additional training needs as required.Stay updated with the latest advancements in QA methodologies, tools, and technologies to incorporate relevant updates into training programs.

Nairobi County, Kenya

Managed expectations on testing activities by mitigating risks to key milestones.• Liaised with the relevant departments to ensure key infrastructure (environments, interfaces &access) is set-up to enable all required testing activities.• Managed the UAT process by supporting clients to establish key scenarios to test their businessprocesses to maximize benefit of the UAT process ensuring full acceptance and integration of thesoftware solution.• Assigned work to QA Engineers and manage successful completion of work to set deadlines.• Managed processes and procedures locally within the test team and with external teams across theSDLC to drive and implement improvements to optimize efficiency and first-time pass rate.• Measured, developed, and optimize quality of team outputs and performance.• Built test scripts from various sources including functional specifications, technical specificationsand sessions with developers and designers.• Reviewed requirements, specifications, user documentation, help files, and other projectdocumentation to assure quality of the products and tests to be developed, i.e., perform manualstatic testing.• Selected and develop appropriate test automation tools, applying the latest techniques in testautomation, e.g., data-driven testing.• Used risk-driven techniques to develop, maintain, and execute automated test suites for variousSoftware Cafeteria products, i.e., perform automated dynamic testing.• Executed automated tests and validate the results.• Worked with the Development team to capture and reuse automated Unit Test Cases, Test Stubsand Drivers, and other Development test objects.• Worked with the Development team to create and maintain an automated nightly build verification(“smoke”) test.• Ensured proper version control and configuration management of all test objects developed andtest environments used.• To facilitate performance testing & data requirements establishing the best tools for the job.

Nairobi, Kenya

Automate, validate and verify systems to ensure quality software systems are upto per as the User requirements,Business Model and as per the world-wide proffesional software approach.

Nairobi, Kenya

Provided Tier 1 & 2 help desk support for technical assistance in person, via phone chat using Atlassian Jira ticketingsystem, and follow up with customers and users to ensure complete resolution of issues● Implemented of ITSM/ITIL toolsets and collaborating of use of ITIL service desk best practices and process-basedservice management framework● Monitored administration of Atlassian Jira ticketing and helpdesk system● Optimization of IT infrastructure including network, communication equipment to ensure optimal performance andoperations across the workplace● Managed operating systems and cloud-based active directories in liaison with AWS engineers● I was responsible for setting up technical management of conferencing and collaboration solutions throughout thecompany.● Intermediate experience on Desktop applications, Operating Systems, antivirus, Microsoft 365 administrationincluding Azure AD. Repaired and replaced equipment as necessary while handling user hardware requests,ensuring fulfillment of the same as per internal SLA and OLA and coordinating the installation of hardware andsoftware across the companies’ LAN network.● Identified areas of development or improvement within the IT 1st level Support team and provided inputs todesigning the training programs/plans for the team.● Prepared handling of IT procurement-Requisition lists● Recorded allocation of IT assets to colleagues and keep secure IT assets inventory System and NetworkAdministration both Technical and administrative functions● Excellent documentation of current protocols and standards including active directory, Group Policies, MSExchange, Core Switching and Routing, SAN Virtualization.● Remote and On-premises Technical Support to all staff in the organization.

Nairobi

● Drive Testing for the Optimization of UMTS and GSM Network.● Collecting and Analysis the data on TEMS Investigation and MAP INFO.● Primarily responsible for all KPI call scenarios for the performance management of the GSM and UMTS Network. Call Test consisted of MO, MT voice calls data calls handovers checking etc.● Performing site shakedown for successful integration of site in the network and cluster drives to check the coverage gaps handover problems and site overshooting.Post Processing of Drive Test Logs to provide solutions● Preparing RAN Tuning Report using TEMS Route Analysis● Coordinating field team engineers to solve customer complaint, detail drive test etc.● Handling VIP customer complaint, new sites SSV acceptance, monitoring and capacity expansions.● Frequency interference resolving.● Physical RF Site verification According to RF site Plan Pre-optimization● Weekly reports for major roads dropped call, blocked call and congestion in the network.● Carrying benchmarking activities for weak coverage areas and new sites recommendation● Post processing and analysis of the drive test data, checking neighbors, and preparation of site acceptance, integration and network performance Routes.● Collection of Live Network Data using TEMS INVESTIGATION Tool and analyzing the performance of their network.● Analyzed reason for dropped call, blocked call, missing neighbors, polluter, site overshooting and optimizing it.

Nairobi

Together with SDP and Nilinde M& E team, administer quarterly Routine Data Quality Audits (RDQA) at SDP/LIPlevel and ensure follow-up and implementation of identified action plans in a timely fashion.● Participate in monthly CHV data review meetings to strengthen data quality and holding of meaningful data drivensessions and provide feedback to SDP team, Nilinde County coordinators and M&E coordinators.● Participate quarterly performance review meetings and provide meaningful updates on data quality. Work closelywith SDP/LIP staff to strengthen filing of beneficiary documents at SDP/LIP and support● Updating and monitoring of filling tracker.● Work with SDP/LIP staff to ensure regular updating of talking walls with data on relevant KPI.● Together with M&E coordinators, harvest existing capacity gaps among workforce and jointly develop a plan ofaction.● Work together with SDP/LIP staff to monitor documentation of beneficiary services in OVC/Caregiver annual servicetracker.● Compile monthly report and share regular updates with SDP staff, County coordinators, M&E coordinators andM&E advisor.● Ensures that Plan International’s global policies for Child Protection (CPP) and Gender Equality and Inclusion (GEI)are fully embedded in accordance with the principles and requirements of the policy including relevantImplementation Standards and Guidelines as applicable to their area of responsibility. This includes, but is notlimited to, ensuring staff and associates are aware of and understand their responsibilities under these policies andPlan International’s Code of Conduct (CoC), their relevance to their area of work, and those concerns are reportedand managed in accordance with the appropriate procedures.

Master'S Degree, Computer And Information Systems Security/Information Assurance

This programme will equip you with the necessary blend of technical and managerial skills to initiate and manage the introduction.

Certificate, Huawei Certified Network Associate, Computer Information System Company., Distinction

Validation of knowledge and skills required for the configuration and maintenance of networks. Development of networking hardware.

Bachelor Of Applied Science - Basc, Computer Science, Second Class

Activities and Societies: Study of processes that interact with data and that can be interact with data and data can be represented.