Simon Odey Email & Phone Number

Borno State, Nigeria

• Established and implemented Chemonics International Information & Communication Technology systems and procedures, ensuring adherence to Chemonics International policies, tools, handbooks, and guidelines.• Provided day-to-day management of IT functions, overseeing staff support and ensuring compliance with ICT policies, rules, and procedures.• Conducted visits to Chemonics International side facilities to provide support for internet setup on new bases according to ICT-HO Standards.• Analyzing existing data across multiple different source systems.• Installation of and maintenance of security devices such as Firewalls, Intrusion-Detected systems (IDS), Intrusion-Prevention systems (IPS), and more. • Support and monitor users on project data entry national tools (LAMIS, DHIS, and NOMIS) and mobile data entry tools.• Monitored performance of ISP links to assigned duty office and ensured proper filing of documents.Implemented a helpdesk system that captured regular support issues to generate management information required for performance improvement.• Delivered client Microsoft Outlook setup and troubleshooting Outlook issues and webmail access.• Ensured preventive maintenance of computer equipment according to policies in place and after consultation with the ICT coordinator.• Managed the Local Area Network (LAN) and the Wireless Local Area Network, optimizing network infrastructure for internet connections, access to cloud applications, data storage, and backup on the Cloud (0365), Cisco Meraki networks, UPS, and backup power systems, security of ICT installations (air conditioning, electricity, physical access), desktop computers and laptops, smartphones, software, and mobile applications.• Provided timely end-user computer support, ensuring that hardware, printers, and software resources were available.• Sent monthly reports of anomalies to the ICT coordinator for verification and compilation.

Borno State, Nigeria

• Worked with end-users to identify and deliver required solutions for network and computer-related issues.• Integrated security and physical control solutions for confidential data and systems.• Monitored performance and managing parameters to provide fast responses to front-end users• Identified security gaps and provided relevant solutions in consultation with the Operations ManagerConducted electrical safety checks on computer equipment.• Enhanced office IT systems through appropriate upgrades and advised Operations Unit on changes or improvements required.• Assist in the supervision of the execution of various projects with an IT dimension.•Assist the Log Base in Design and Planning the implementation of each task, including the budget-related aspects, with the Heads of the affected Departments.•Being at the disposal of the Log base for any other tasks they deem necessary · Fulfil the following tasks (some of them being covered in the IT SOP).• Assure the VHF radio stand-by according to the planning, procedures, and logistician instructions• Monitor the MDM frequencies and clear them from none authorized users• Fill the radio logbook (Location, date, and hour of important messages or events)

Borno State, Nigeria

• Designed and implemented network solutions for a variety of clients, including Fortune 80 companies, with a focus on optimizing performance and security.• Deployed and managed enterprise-scale Wi-Fi infrastructure using ARUBA and Cisco systems, resulting in improved coverage and connectivity for end-users.• Conducted advanced troubleshooting and support of network solutions that included MPLS, WAAS, Cisco ACE, Cisco Nexus switches, Cisco UCS Servers, and Voice Over IP, resulting in increased network uptime and reliability.• Managed network security technologies such as Checkpoint firewall systems, Cisco ISE, and Wireless service, resulting in increased protection against cyber threats and vulnerabilities.• Deployed and maintained LANs, WANs, and wireless networks for clients, including servers, routers, firewalls, load balancers, hubs, switches, UPSs, and other hardware.• Configured, tested, and maintained LAN/WAN equipment and related services to ensure optimal network performance.• Identified, diagnosed, and resolved network problems, minimizing downtime and ensuring business continuity.• Architected, created, managed, and maintained network, server, and PC health for clients, as defined by SLA.• Managed existing and deployed new system configurations, including Windows Server, Virtualization Systems, Mobile Devices, Mobile Platforms, and Desktops (Windows and MAC).• Provided tier 2 and 3 support for internal and external customers, resolving technical issues promptly and effectively.• Provided formal corporate communications on directional changes or changes that impact existing services.• Selected and implemented security tools, policies, and procedures in conjunction with the company’s security team to monitor and maintain all levels of network security internally and externally.Created and maintained comprehensive documentation for all implemented networks.