Simon Parent Email & Phone Number

Ottawa, Ontario, Canada

• Hire, train, manage, evaluate and supervise staff in multiple departments
• Advanced administrative duties including using internal software systems to book, quote, and invoice at a variety of international locations and with a fast turn around time for clients
• Provide exceptional customer service to clients and stakeholders as the outward-facing staff member of the Ottawa branch
• Ensure performance of quality control and quality assurance practises, including corrective and preventative actions, and liaising with clients on the resolution
• Responsible for safety of employees and clients through proper procedures and use of equipment

Ottawa, Ontario, Canada

• Administrative duties including detailed office organization and supply management, data management, courier coordination, sample login, purchasing and maintenance of bookings
• Prepare and analyze bulk and air samples adhering to rigorous and strict quality control and safety protocols
• Specimen and sample labelling, handling, preparation and transportation
• Operate, calibrate, and utilize a variety of laboratory equipment and techniques

• Provided excellent and timely service to diverse clientele in a fast-paced work environment
• Effectively and safely managed conflict as it arose with professionalism, respect, and courtesy

Ottawa, Ontario, Canada

• Responsible for point of sales, as well as providing excellent customer service to clients in both English and French languages, while working exclusively independently