Simon Phillips Email & Phone Number

United Kingdom

United Kingdom

United Kingdom

Uk Wide

Business improvement manager. Working with Directors, Senior area managers, Operational teams and other stakeholders to test, introduce and land key business initiatives and strategic improvements.Several key improvements successfully introduced and landed such as improvements to they way we manage our fleet to benefits realized with changes to our civils avoidance processes

Uk South West

Leading a team of change managers accountable for delivering and landing all change and transformational improvements into the West region, working with Regional Directors, Senior managers and their teams. • DL Poling: I Worked directly with third party poling supplier, procurement and local operations teams to successfully set up a direct labour poling function in the South Wales area to enable us to carry out our own poling work, massively reducing costs and reducing delays in providing service to our customers.

Uk South West

Leading a team of external Openreach engineers, accountable for delivering against a range of service measures whilst role modelling and driving a safety culture within the team. Working closely with individuals and wider team to implement changes in behaviour to drive overall customer satisfaction levels. I Implemented changes in the way we dealt with repair tasks with great success and a noticeable reduction in customer re visits.

Uk South West

Regional performance manager within the South West GM patch, providing clear daily insight reporting on Key Performance Indicators and compliance, identifying where improvements were needed and actions to take to enable targets and expectations to be met. Using my operational experience, I was able to identify additional areas of focus and provide reporting to improve.

Uk South West

Exchange Services Manager / Lead Operations Manager role for South West/South Central overseeing service, quality, efficiency and any change and transformational subject matter. Managed performance of the Exchange Services team, along with coaching and mentoring both newly appointed managers and covering managers. Working with key stakeholders in Production Planning, RTWF, FDT and Senior Manager to ensure successful delivery and improved performance across the KPIs.

Uk South

Managed absenteeism within the UK South, ensuring process was being followed, embedded and correct behaviours were followed by all operational and senior operational managers. Have continued to lead on this in various other teams I’ve worked in and have continued supporting other managers outside of this. Achieved a positive effect on levels of unplanned absence level within UK South with increased understanding and importance of getting the basics of absence management in place. Trended %Calendar days lost reduced and sustained with continued compliance.

Uk South

Uk South lead for Patch reorganisation project. A huge transformational project resulting in a complete change to the way exchange work was to be allocated. I Led for all Managers and Senior Managers across UK South. Bottom up build of entire UK South from exchange level to General Manager patch, presenting at numerous team meetings to share plans and get feedback throughout.

London And Home Counties

Operations Manager for Exchange Services including several periods of Senior Manager cover. Responsible and accountable for leading a team of operational engineers and managers when covering, ensuring successful delivery and improved performance across a range of service measures whilst driving safety and quality.

London And Home Counties

Various periods of Operations Manager cover, both short and long term. Taking full responsibility of the day to day running of various operational teams delivering against key service measures whilst driving safety and quality compliance.

London And Home Counties

Project lead for customer circuit failure analysis for the London North General Manager region. Training and leading a team to analyse engineers’ faults and offer root cause analysis to improve behaviours and reduce costs: Nominated for a “Special Award” at 2009 personalities of the year awards for continued hard work and effort in this area.

London And Home Counties

Project Lead for Capital Investment work. Running a project and team of engineers, making network improvements such as replacing faulty cable lengths and network distribution points on high fault nodes.

Field Service Engineer. Responsible for the provision and repair of both residential and business telephone and broadband services. Member of the “Field Service Masters Club” in 2003 which recognized exceptional achievements in field service.

Watford, England, United Kingdom

Responsible and accountable for the day to day running of a busy high street betting shop, Key objective to provide the best customer service possible in a very competitive high street environment. Managed accounts for takings and winnings, balancing books on a daily basis, hedging substantive investments to reduce losses.