Simon Pilcher Email & Phone Number

Brisbane, Australia

Brisbane, Australia

Provide Customer Support for Australia, New Zealand, Asia and India product partners and Eaton sales team in Germany and Vancouver, as well as providing technical knowledge and system support for their customer base.Maintain and write white papers and support documentation for new products and system applications.Key Roles• Provide fault finding and system support via telephone and email, improving customer knowledge to grow their confidence and acceptance in the product and in… Show more Provide Customer Support for Australia, New Zealand, Asia and India product partners and Eaton sales team in Germany and Vancouver, as well as providing technical knowledge and system support for their customer base.Maintain and write white papers and support documentation for new products and system applications.Key Roles• Provide fault finding and system support via telephone and email, improving customer knowledge to grow their confidence and acceptance in the product and in turn encourages new sales opportunities.• Promoted end customers on best practice configuration techniques hereby reducing the number of potential problems resulting in the customer having a better understanding of the product. This reduces the number of wrongfully returned products for repair and testing. • Produced technical documentation and procedures for customers and partners helping reinforce some of the diverse aspects and communication techniques of the products. • Travelled extensively throughout USA, Europe and Asia visiting Sales Partners and customers, as well as performing product demonstrations and technical product training, which in turn created good will and promoted new product sales. Show less

Scheduled and performed six monthly preventative maintenance service contracts visits with various local and regional councils throughout Australia. This included organising travel arrangements for myself and other service technicians, travelling to site and performing the service, as well as investigating and rectifying any problems that may have occurred.Key Roles• Performed scheduling of preventative maintenance visits for myself and other serviceman within the company… Show more Scheduled and performed six monthly preventative maintenance service contracts visits with various local and regional councils throughout Australia. This included organising travel arrangements for myself and other service technicians, travelling to site and performing the service, as well as investigating and rectifying any problems that may have occurred.Key Roles• Performed scheduling of preventative maintenance visits for myself and other serviceman within the company. • Maintained and serviced Elpro I/O based radio telemetry systems as well as provide basic onsite Elpro and Citect Scada operational changes.• Assisted in factory test run-up of new Scada systems, which allowed end customers to fully test the operation of their system before installation.• Performed on site installation and commissioning of new radio telemetry systems throughout Australia, New Guinea (Ok-Tedi mine) and Indonesia. Show less

Brisbane, Australia

PCB Board assembler, Cabinet assembler and product tester in a private Radio Telemetry manufacturing company. Key Roles• Kitting parts, assembled printed circuit boards, i.e. loading parts and hand soldering, also general workshop duties. • Assembled telemetry cabinets, i.e. processor units and radios with all cabling (power, I/O and radio) and numerous metalwork, painting and screen-printing of panels. • Tested, repaired and aligned the full range of… Show more PCB Board assembler, Cabinet assembler and product tester in a private Radio Telemetry manufacturing company. Key Roles• Kitting parts, assembled printed circuit boards, i.e. loading parts and hand soldering, also general workshop duties. • Assembled telemetry cabinets, i.e. processor units and radios with all cabling (power, I/O and radio) and numerous metalwork, painting and screen-printing of panels. • Tested, repaired and aligned the full range of Elpro radio, processor and I/O units. • Repaired and serviced faulty returned modules from customers.• Oversaw systems assemblers and schedule production jobs also implement procedures to rectify manufacturing issues and problems. Show less