• Supported the EMEA channel partners and Account Managers throughout the sales order process• Achieved over £50K in additional revenue by addressing a backlog of maintenance contracts• Co-ordinated conflict between IPC and its Partners by negotiating pricing for work order agreements• Maintained and updated the sales forecast in Salesforce.com, to help improve efficiency and performance • Co-ordinated the product training and SLA agreements for the channel partners• Assisted the sales team in obtaining relevant information for customer’s RFP’s• Acted as a primary point of contact for all sales and service escalations raised by the channel partners

• Assisted the Sales Manager in developing and retaining key relationships with both new and existing clients• Managed the customer’s proposals throughout the sales life cycle through to implementation• Supported the upgrade of a client’s infrastructure with an overall profit of over £30K• Responsible for updating the sales order pipeline in CRM, in order to maximise new sales opportunities• Acted as a point of contact for any sales and services, escalating to the relevant teams until resolution• Maintained accurate data in CRM, ensuring consistency and accuracy in managing customer sales and renewals

• Supported the dedicated Account Managers throughout the sales cycle through to service delivery• Responsible for processing RFP’s within the targeted SLA, achieving 85% against my 80% KPI target• Managed the contract lifecycle, prepare, draft, and execute agreements through to implementation• Provided regular updates to project managers, identified potential issues to ensure timely resolution. • Negotiated with supplier procurement for hardware and software ensuring at least a 20% margin allowance• Updated contract management systems ensuring consistency and accuracy for all stages of the sales process

• Promoted to project manage the migrations of the client’s legacy platform to the new product Eikon.• Successfully achieved 82% against my target KPI of 75%, for all upgrades • Monitored the progress of all migrations, identified and escalated potential issues to the specific teams to maintain project deliverables• Implemented migration process improvements, resulting in a 30% increase in overall efficiency• Provided effective leadership and mentoring to all team members, achieving corporate objectives and targets

• Supported the EMEA Account Managers throughout the sales cycle from quote creation through to billing• Secured over £200K of unpaid invoices by working with client to resolve outstanding billing issues• Received company recognition by achieving 90% against my target KPI of 85% for all SLA’s in relation to sales orders • Utilized CRM Siebel & Salesforce.com to maintain accurate client data and process sales orders• Managed the entitlements of client’s market data request ensuring the service level agreements are achieved • Acted as an escalation point for any sales or service issues, implementing measures for planned resolution• Provided clients with detailed Data Feed Declaration reports and analysis for reconciliation and billing• Maintained the sales order book ensuring all trials and orders are signed off and completed within the agreed timescale• Liaised with finance and billing departments to ensure the more complex sales orders are completed