Simon Roberts Email & Phone Number

Winsford, England, United Kingdom

3rd Line Support Analyst within a 999 environment for both Cheshire Fire and Rescue & Cheshire Police. Support for the Mobile Telephony infrastructure, devices and users utilising a Microsoft Intune hosted environment. Member of the Cloud Team supporting users in a M365 Cloud infrastructure hosted within Microsoft Azure

Warrington, England, United Kingdom

Seconded to the Emergency Services Network Project as part of the North West Assurance Partner based in Warrington. To advice and implement the infrastructure which is required to replace the current Airwave radio infrastructure with an EE hosted LTE environment. Exposure to mobile and fixed vehicle device management via VMWare Workspace One, infrastructure configuration, Fleet mapping for talk groups on devices. Lead partner with the Office Communications in Policing with the testing and… Show more Seconded to the Emergency Services Network Project as part of the North West Assurance Partner based in Warrington. To advice and implement the infrastructure which is required to replace the current Airwave radio infrastructure with an EE hosted LTE environment. Exposure to mobile and fixed vehicle device management via VMWare Workspace One, infrastructure configuration, Fleet mapping for talk groups on devices. Lead partner with the Office Communications in Policing with the testing and implementation of the operational and business support systems for the North West region. Show less

Winsford, England, United Kingdom

Second Line IT Support Technician supporting over 4500 users and associated devices in a 999 Emergency Services environment

Manchester, United Kingdom

Manchester, United Kingdom

Global Implementation and Support of Print Management Solution - LockITIT Service Desk Manager - Support Team of 4 staff based in New Delhi IndiaThird Party Support ManagementHardware & Software Support, Roll out & ImplementationChange ManagementConfiguration Management

Manchester, United Kingdom

Achievements• Successful migration of 30 SharePoint 2007 intranet sites to a SharePoint 2013 environment o Management of third party support vendors and internal testing team during the migration process o Organisation of site owner sign off and training • Re-invigoration of failing RAID process within an on-going SAP implementation project o Analysis of current process and failings o Implementation of a RAID logging system and process for regular input and update

Winsford

Responsibilities• IT project management• Business case and Project Initiation• Plan and Scope projects• Business Analysis• Budget and Financial management• Presentation to board meetings• Tender Process• Team building and management• Handover and Service managementAchievements:- Successful implementation of projects. For example;o Migration to new Headquarters at Winsford – Responsible for implementation of new computers and associated… Show more Responsibilities• IT project management• Business case and Project Initiation• Plan and Scope projects• Business Analysis• Budget and Financial management• Presentation to board meetings• Tender Process• Team building and management• Handover and Service managementAchievements:- Successful implementation of projects. For example;o Migration to new Headquarters at Winsford – Responsible for implementation of new computers and associated patching, staff migration support and installation of the correct software on computers on arrivalo Case Management System (Niche) – Module of the electronic case management system to send court files securely between Police and Court Serviceso Printer Refresh – Upgrade to new Ricoh models and remove inkjet printers from the networko Design, Configuration, test and Implementation of Microsoft SharePoint 2010 infrastructureo Design, Configuration, test and Implementation of Microsoft Exchange 2010 infrastructure and migration from Lotus Notes to Outlook 2010 for email (4000 + accounts)o Upgrade of all computers (2750) to Microsoft Windows 7 operating system and Microsoft Office 2010o Office Management System – Application to assist the Force Solicitors to handle case files Show less

Winsford

Responsibilities• Direct line management of a team of 12 IT professionals supporting over 4000 end users • Support of over 260 IT systems including the 999 system• IT Service Desk management• Problem management • Knowledge management • Change Management• Service Management• Service Assurance and business relationship management• Commercial negotiations of service levels and contracts• Pivotal role in the Force’s IT Disaster Recovery plan… Show more Responsibilities• Direct line management of a team of 12 IT professionals supporting over 4000 end users • Support of over 260 IT systems including the 999 system• IT Service Desk management• Problem management • Knowledge management • Change Management• Service Management• Service Assurance and business relationship management• Commercial negotiations of service levels and contracts• Pivotal role in the Force’s IT Disaster Recovery plan • Agreeing service level targets with the business and adhering to them• Team development• Complaint managementAchievements• Implemented a successful new process for the handling of incidents by the 1st and 2nd line support teams• Improved the Knowledge management process• Implemented a “Self Help” IT Support intranet site• Commended for my work during the secondment by the Head of IT Services• Two members of staff promoted to new roles through team development Show less

Winsford

Responsibilities• Out of hours IT support in a 999 service environment• On-call support • Back up procedures• Desktop / Laptop & Blackberry buildsAchievements• Successful 24 hour support for 2750 + computers and 4000+ staff• Career graded promotion to IT Project Manager role