Simon Roper Email & Phone Number

Manchester, GB

Surrey, England, United Kingdom

Surrey, England, United Kingdom

Raynes Park

• Acting as a first point of contact, dealing with correspondence and phone calls on behalf of management
• Managing diaries, organising meetings and appointments
• coordinating UK and International travel, transport and accommodation
• Organising events and conferences on behalf of the business
• Typing, compiling and preparing reports, presentations and minutes
• Managing databases and filing systems

• Support the General Manager in managing the operation of the restaurant including the development and growth of people, sales and profits,
• Motivate and inspire team through a genuine passion for hospitality,
• Manage the restaurant in accordance with established company standards, policies and procedures,
• Drive sales by ensuring guest satisfaction and implement a high level of superior guest service,
• Maximise profits by controlling food, beverage and labour costs.

• Overseeing delivery of consistent quality customer experiences in all areas of the hotel, ensure all team members understand customer needs.
• Control of all costs and stock to ensure hotel profitability.
• Responsible for high standards of health & safety and hygiene
• Contributing to initiatives to develop business, improve staff skills and guest satisfaction
• Observe and monitor team member’s performance to make sure that company rules and procedures are being followed.
• Coordinate front-office duties and resolve problems regarding both team members and customers.

Hospitality Management (Nvq Level 1,2 And 3) ( Btec Diploma), Merit

Maths B, Science C, English C,B