Head Of Business Operations And Support
CurrentKey Achievements:* Successfully developed business cases for Australia to be the first country globally to deploy OneCRM Lightening (Veeva CRM) and Sales Force Marketing Cloud* Successfully lobbied and negotiated for Australia to have access as an early wave country to our HCP/Customer Portal* Worked closely with external vendors to create a best-in-class customer segmentation and targeting program. The results of which have been both qualitative and quantitativeQualitative Feedback:"I've just had my best day in 2 years""Why didn't we do this sooner?""I now think I'm half a chance, where in the past I didn't feel we had any chance""The doctors I see now are so much more engaged than my previous targets""This is game changing and motivating me!"Quantitative Results- February 2024 +15% Growth versus a target of 11% and Q4 2023 negative growth* Have led multiple governance committees and audits, both within and outside of my scope including;- Incentive Governance- Digital Assets Governance- Promotional and Scientific Engagement Audit- CRM Audit- Directed the setup of local Data Governance- Starter Pack Governance* Built a high performing Business Operations Team who have received multiple individual and team awards:- Outstanding Impact Employee- Outstanding Achiever Employees- Multiple OneCRM Global Awards- Multiple Industry Awards for our Wellbeing Program (LIFE)* Worked closely with Deloitte Consulting to develop a digital whitepaper to accelerate our Digital Transformation in ANZ* Am part of the Sanofi Influencer network, a group of individuals selected for their high level of influence and impact across the organisation* Led the 'Let's Get Digital' transformation initiative whose primary objective was to lift the digital capability of each and every sanofi employee